Windows 10: Purchased App Not Working!

Discus and support Purchased App Not Working! in Windows 10 Software and Apps to solve the problem; I purchased an App called Fonts Checker & Tester and it does nothing except open a black screen. It was only $1.49, but hey it should work!... Discussion in 'Windows 10 Software and Apps' started by CJNoland, Jul 30, 2019.

  1. CJNoland Win User

    Purchased App Not Working!

    I purchased an App called Fonts Checker & Tester and it does nothing except open a black screen. It was only $1.49, but hey it should work!

    CJNoland, Jul 30, 2019

  2. Staff Pad in-app Purchase

    Hello Sharon,

    Thank you for posting your query in Microsoft Community Forums. We are glad to help you.

    To serve you better, please share this:

    Are you trying to purchase the app from Windows Store?

    Try the below methods and check:

    Method 1: I would suggest you to run the inbuilt app troubleshooter.

    Follow the steps:

    • Press “Windows” + “X” and select Control Panel.

    • Select Troubleshooting and select View all on left hand side of the screen.

    • Select the App and follow the instruction to troubleshoot.

    Method 2: I suggest you to follow the steps below to reset the Windows store:

    • Press the “Win Logo” + “R”

    • Type: WSReset.exe and press “Enter”.

    • Restart the computer and check.

    Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

    Thanks and regards,

    Jenith_James, Jul 30, 2019
  3. Unable to purchase app in store

    Hello Nraina thank you for posting.

    Here are some suggestions you can try in order to solve this issue.

    • I would suggest you log with your Microsoft Account on make sure your birth date, time&date and the time zone are correct.

    • If you are having this issue on your Windows Phone, please check the time and date on the phone as well (<<settings <<time&date) and set them on manual.

    • Please also log with the same Microsoft account to
      and make sure you have created you Gamertag.

    • As a last step, please just do a soft reset of the phone (if the issues are on you r Windows Phone)
    Press and hold the Power and Volume down buttons for 20 seconds, until the phone vibrates. Once it vibrates, release the buttons and the phone should restart.

    Here is another forum posting that might be helpful.

    Unable to Purchase an App in Windows Store

    Kind Regards
    Vladimir Mi, Jul 30, 2019
  4. Brink Win User

    Purchased App Not Working!

    Mail app will not open on 10041.

    Hello Adam,

    This is the suggested solution below if you haven't already tried it. Purchased App Not Working! :)

    In this Windows 10 build 10041, the Mail, Calendar, and People apps may be broken due to a licensing issue with the Store Beta. To get these apps working again, you need to follow these steps:

    • Open powershell as administrator
    • Run the command Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online
    • Re-install Mail, People and Calendar from the Store (green tile)
    Brink, Jul 30, 2019

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