Windows 10: Purchased Apps asking to be Purchased Again

I got a game off the Microsoft Store, and then paid to remove the ads. The game now generates a dialog box that says I have to pay to remove the ads. If I follow the link to purchase, it asks for my pin to sign into my Microsoft account and then tells me I already purchased the app. Then I go back to the app that tells me I need to purchase it again.


The app is "Mickey Art Games"


* Moved from Insider

:)

 

Need help with Windows 10 In-App Purchases

Hi Guys - I was wondering the same thing, and found this:

• Change purchase sign-in settings for Windows Store
  
  The Windows Store asks for your password every time you buy something. To simplify purchasing and skip the password step:
  • Go to the Store app, and select your sign-in picture next to the search box.
  • Go to Settings > Purchase sign-in >
    Streamline my purchase experience.
  • Turn the switch to On.
    • This will let you buy from the Store without entering a password.
    • Your other devices will not be affected until you change the setting on each one.
    • This setting applies to in-app purchases.
  
  Help from Microsoft
  

 

Purchased apps asks for payment

Hi arun_9847

I understand your problem.I know that you have purchased an app.

And phone again asking to purchase that.

Because in the Windows 10 mobile build the purchase app settings haven't added at this moment.

But I think it will added in next build.

So its asking to you purchase the app as it thought.

Wait for next build.

 

Staff Pad in-app Purchase

Hello Sharon,



Thank you for posting your query in Microsoft Community Forums. We are glad to help you.



To serve you better, please share this:

Are you trying to purchase the app from Windows Store?



Try the below methods and check:

Method 1: I would suggest you to run the inbuilt app troubleshooter.

Follow the steps:

• 
  Press “Windows” + “X” and select Control Panel.
  
• 
  Select Troubleshooting and select View all on left hand side of the screen.
  
• 
  Select the App and follow the instruction to troubleshoot.
  

Method 2: I suggest you to follow the steps below to reset the Windows store:

• 
  Press the “Win Logo” + “R”
  
• 
  Type: WSReset.exe and press “Enter”.
  
• 
  Restart the computer and check.
  

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.



Thanks and regards,

Jenith