Windows 10: Purchased apps/games not appearing in my Windows Store library.

Purchased apps/games not appearing in my Windows Store library. It appears to be only one game involved. I've tried the reset options, updates etc. Nothing seems to work. When I go to the store it wants me to purchase but my account history shows I've purchased it several years ago. I've tried the suggestions from previous posts.

:)

 

The APP missing in store library after upgrade to windows 10 14361

I purchased several apps and games via store (drawboard, minecraft windows 10 beta ...)

They did show up in my windows store library list.

I deleted drawboard yesterday since it is not working and I found that it is no longer in my purchased app list.

Further, I found the games and apps I purchased last year are no longer in the library list any more

Is this a bug for this store version?

anyone has similar problems?

Thanks

 

Unable to access libraries and purchased apps from Windows Store

Hi Richard,

As your facing with accessing the libraries of purchase apps from Windows Store, and download further apps, we will help you with this issue.

We appreciate your effort spent while trying to resolve the issue with SFC scan, DISM command, and wsreset.

Do let us know the following to assist you better with this issue:

• Have you made any changes to the operating system prior to this issue that might have resulted in this issue?
• Were you able to see any error code/ error message with this issue?

Try few of the below troubleshooting steps and check if it helps.

Method 1: I suggest you to run the
Windows Store Apps troubleshooter.

Windows Store Apps Troubleshooter,
troubleshoots problems that may prevent Windows Store Apps from working correctly.

Refer: Run the troubleshooter for Windows apps

Method 2: I suggest you to check with the system Date, time and Time zone
is set correct.

Follow the steps to set the date and time:

• Type “Date and Time” in the search bar.
• Click Change date and time button.
• Click Apply and Ok to save the date and time.

Note: Click on the Time Zone tab to check the Time Zone.

Method 3: I suggest you to Disable Proxy Settings

Windows Store apps won't work properly if you are using a proxy server. You may disable the proxy server and check.

Follow the below steps.

• Press Windows Key + R to open run command, type
  inetcpl.cpl.
• Under Internet Options, go to
  Connections tab.
• c. Click on the LAN Settings button.
• Then uncheck the option Use a proxy server for your LAN.
• Click Apply.

Hope it helps. Get back to us with an updated status of this issue for further assistance.

Thank you.

 

Purchased a game via microsoft store, but its not appearing in my library.

Hi Jason,

Having a corrupted profile is one of the possible reasons why you are unable to install the game Halo Wars 2: Awakening the Nightmare. To help you resolve this concern, we recommend that you perform the steps below:

Step 1: Run the troubleshooter for Windows apps. This can help remove problems with an app from Microsoft Store. To do this, you may refer to the link below:

Click here

Step 2: Sign out and sign in your profile from Windows Store.

• Open Windows Store app, and click on the user icon located on the top right hand side of the window.
• Select the user name, and click on Sign out.

After performing the steps above, kindly clear the store cache one more time.

Kindly update us with the results.

If you think this was useful, you may “mark it as an answer” to help those who are facing the same problem.