Windows 10: Purchased Dolby Atmos for headphones but shows trial has expired

Discus and support Purchased Dolby Atmos for headphones but shows trial has expired in Microsoft Windows 10 Store to solve the problem; Dear all, I have recently reinstalled my windows after a upgrade to the components of my pc. I have run into a problem however with the Dolby Atmos... Discussion in 'Microsoft Windows 10 Store' started by XYZman2, Oct 18, 2019.

  1. XYZMAN2
    XYZman2 Win User

    Purchased Dolby Atmos for headphones but shows trial has expired


    Dear all,


    I have recently reinstalled my windows after a upgrade to the components of my pc. I have run into a problem however with the Dolby Atmos app. I purchased the Atmos for headphones license last year and it ran fine on my PC and Laptop as well (the license does state for up to 10 devices).


    However when I install it on my new pc it doesn't work and just shows me the "Trial has expired".


    Does anyone know how to get my app working again?


    Kind regards,


    Vincent

    :)
     
    XYZman2, Oct 18, 2019
    #1
  2. JMB5
    JMB5 Win User

    Dolby Atmos (for headphones) - driver not selectable (or showing up) after purchase

    Hi! I signed up for the trial dolby atmos with my headphones and liked it. But since purchasing the app, I cannot set this up any more. When running the Dolby Atmos App, it asks me to open headphone device properties and select Dolby Atmos as the spatial
    sound ouput. However, this driver/routine is not available any more (it was during the trial), and only Windows Sonic for headphones is selectable. Very frustrated what do, and no I did not change anything with my PC. Thanks for your help.
     
    JMB5, Oct 18, 2019
    #2
  3. RAYMON VAN DER GAAG
    Raymon van der Gaag Win User
    Dolby Atmos for Headphones 30 Day trial

    I get the following message when trying to get the 30 day trial:

    An error has occurred while trying to purchase Dolby Atmos for Headphones. Please try again.

    Any idea on how to fix this?

    I'm using logitech G430 headphones.

    Thanks in advance!
     
    Raymon van der Gaag, Oct 18, 2019
    #3
  4. JIMBOJONES122
    JimboJones122 Win User

    Purchased Dolby Atmos for headphones but shows trial has expired

    Dolby Atmos for headphones not selectable in spatial sound

    I recently installed Dolby Access from the Microsoft store to trial Dolby Atmos for headphones. During the trial I was able select Dolby Atmos for headphones in spacial sound settings but after purchasing the license the option is now gone, I am only able
    to select Off and Windows Sonic for Headphones in the spatial sound settings. I have tried updating sound drivers to latest, rolling back to generic windows drivers and reinstalling Dolby access with restarts inbetween with no luck. Have also updated windows

    Edition Windows 10 Pro

    Version 1903

    OS build 18362.239
     
    JimboJones122, Oct 18, 2019
    #4
Thema:

Purchased Dolby Atmos for headphones but shows trial has expired

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