Windows 10: Purchased Face app is not working

hi...



the face apps I just bought is not working, cant even change the photo and no tools for editing.



thx.



***Modified title from: the faceapps i just bought today is not working ***

:)

 

Staff Pad in-app Purchase

Hello Sharon,



Thank you for posting your query in Microsoft Community Forums. We are glad to help you.



To serve you better, please share this:

Are you trying to purchase the app from Windows Store?



Try the below methods and check:

Method 1: I would suggest you to run the inbuilt app troubleshooter.

Follow the steps:

• 
  Press “Windows” + “X” and select Control Panel.
  
• 
  Select Troubleshooting and select View all on left hand side of the screen.
  
• 
  Select the App and follow the instruction to troubleshoot.
  

Method 2: I suggest you to follow the steps below to reset the Windows store:

• 
  Press the “Win Logo” + “R”
  
• 
  Type: WSReset.exe and press “Enter”.
  
• 
  Restart the computer and check.
  

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.



Thanks and regards,

Jenith

 

Unable to make an In-app purchase in the Insider build:14352

Hello Surapathi,

As you are facing issues with purchasing the Grim Legends 3 game from Windows Store, we will help you with this issue.

Do let us know if the issue is confined to this particular app/ game?

Let us try the below troubleshooting steps and check if it helps.

Method 1: I suggest you to run the
Windows Store Apps troubleshooter.

Windows Store Apps Troubleshooter,
troubleshoots problems that may prevent Windows Store Apps from working correctly.

Refer: Run the troubleshooter for Windows apps

Method 2: I suggest you to check with the system Date, time and Time zone
is set correct.

Follow the steps to set the date and time:

• Type “Date and Time” in the search bar.
• Click Change date and time button.
• Click Apply and Ok to save the date and time.

Note: Click on the Time Zone tab to check the Time Zone.

Method 3: I suggest you to Disable Proxy Settings

Windows Store apps won't work properly if you are using a proxy server. You may disable the proxy server and check.

Follow the below steps.

• Press Windows Key + R to open
  Run command, type inetcpl.cpl.
• Under Internet Options, go to
  Connections tab.
• c. Click on the LAN Settings button.
• Then uncheck the option Use a proxy server for your LAN.
• Click Apply.

Hope it helps. Get back to us with an updated status of this issue for further assistance.

Thank you.

 

Cannot Make In App Purchases

Hi Arthur,

Thank you for posting in Community.

We understand your concern and we will provide the assistance required to help you resolve the issue.

Before we proceed, I would like you to provide the information stated below:

• Are you facing the same issue when you trying to install free apps?
• Does the issue persist only to purchased apps?

If the issue prolongs only to purchased apps, I suggest that you contact our sales and billing department as they will be better equipped to help you resolve the issue. To contact the above department click on the link below

http://www.microsoftstore.com/store/msusa/en_US/DisplayHelpContactUsPage/

Hope this helps