Windows 10: purchased game

I purchased a game from the Microsoft Store paid for the full game but it will not let me into the full game.

I have phoned Microsoft Five times now and got passed from pillar to post with no success.

The price of the game was £2-69 and I have spent four times that just trying to contact Microsoft what a ripoff.

I will think twice before buying anything from Microsoft again.

:)

 

purchased game

Hi,

To install a game on you need to make sure that you sign in on your computer using the Microsoft account that you use to purchased the game. To install a game on Windows 10, you may follow the steps below:

• Using your Microsoft account, sign in to the PC where you want to install your games.
• On the Start screen, select the Store icon.
• In the Store, select Games from the menu.
• Browse to and select the game you want to buy.

If you already own the game, you can install it on your PC. Otherwise, select Install to download and install the game.

Should you need further assistance, feel free to post anytime.

 

games (in game purchases)

Hi James,

Sorry for the inconvenience caused to you.

I suggest you to follow the below steps and check if it helps.

• Open Internet Explorer and click on Tools.
• Select Internet Options and go to Advanced
  tab
• Uncheck Do not save encrypted pages to disk and click
  OK.
• Now check if you are able to make the purchase.

Hope this helps. Keep us updated with the status of the issue to continue assisting you further.

Thank you.

 

Refund for a game I purchased

Hi,

We can assist you in troubleshooting the issue so you can play the game on your computer. To further isolate your concern, kindly provide the following information:

• What game are you trying to play?
• Are there any error messages when you tried to play the game?
• What is exactly happening to the game when you tried to launch it.

For issues with purchases and refund requests, we suggest that you contact Xbox Chat Support or request a call from them on this

link so they can review your purchase details.

Should you have any other queries, don't hesitate to contact us anytime.