Windows 10: Purchased Minecraft Dungeons Hero Edition, now the original Minecraft and launcher do not work

Discus and support Purchased Minecraft Dungeons Hero Edition, now the original Minecraft and launcher do not work in Windows 10 Gaming to solve the problem; Hi, In February 2019 I purchased "Minecraft: Java Edition". This was purchased through the Microsoft page, and I received the standard email: "This is... Discussion in 'Windows 10 Gaming' started by Emil_Larsen, May 2, 2021.

  1. Purchased Minecraft Dungeons Hero Edition, now the original Minecraft and launcher do not work


    Hi, In February 2019 I purchased "Minecraft: Java Edition". This was purchased through the Microsoft page, and I received the standard email: "This is a receipt for your Mojang order.1 x Minecraft: Java Edition at DKK 180.00----------------------------------Sum: DKK 180.00 including 25% VATDownload Minecraft: Java Editionhttps://launcher.mojang.com/download/MinecraftInstaller.msi Windows"I downloaded and installed it and the game has been running ever since. Today May 2021 I decided to purchase Minecraft Dungeons Hero Edition through the Minecraft launcher. I pushed t

    :)
     
    Emil_Larsen, May 2, 2021
    #1
  2. Tkeleth Win User

    Minecraft Dungeons Refund

    I clicked the button on the Minecraft launcher, then clicked the Heroes Edition button on the Minecraft dungeons website, which took me to the windows 10 Microsoft store page. At
    that point, it seemed the only way to get the Heroes edition content was by buying the Windows 10 version from the Microsoft store.

    I purchased 4 copies of Minecraft Dungeons from the Microsoft store for me and my kids. I never clicked download or install anywhere on the windows store - I was trying to use the Minecraft dungeons
    launcher which was already installed on my PC from the Minecraft launcher itself.

    I never clicked anything on the windows 10 store to download, install, or play the game. I could not use my Windows 10 version with the launcher AT ALL, but my refund request was still denied.

    All I've received is an automated email about how "refunds aren't issued for digital games that have been played".

    In the meantime I immediately purchased the game from the Minecraft Dungeons website, so I've spent $240 dollars on this game so far. I had to click the non-heroes-edition button, then scroll down
    from there to get the non-windows-10 heroes edition version. it was *extremely* unintuitive and convoluted.

    Please help me get a refund for the 4 windows 10 copies of Minecraft dungeons I purchased erroneously. thank you.
     
    Tkeleth, May 2, 2021
    #2
  3. Brink Win User
    Minecraft Dungeons now available on Windows, console and more

    Read more:

     
    Brink, May 2, 2021
    #3
  4. Brink Win User

    Purchased Minecraft Dungeons Hero Edition, now the original Minecraft and launcher do not work

    MINECRAFT DUNGEONS: Jungle Awakens

    Source: Minecraft Dungeons: On the horizon | Minecraft


    Tweet

    — Twitter API (@User) View on Twitter
     
    Brink, May 2, 2021
    #4
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Purchased Minecraft Dungeons Hero Edition, now the original Minecraft and launcher do not work

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