Windows 10: Purchased Minecraft Starter Pack but didn't receive the Minecoins!

I purchased the Minecraft Starter Pack for Windows 10 as a gift but the recipient didn't receive the 700 minecoins that the description said it included. The skin packs etc, were there, just not the minecoins


Is there something I need to do for these to be accessible? The game runs fine but just the minecoins are missing.


Any help please :

:)

 

Purchase prompt for Minecraft Starter collection for PC.

Hi Arsalan,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are getting a prompt to purchase Minecraft Starter Edition. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below

• Where did you redeem the code?
  
• Where and when you are getting this purchase prompt?

However, we would like to inform you that Minecraft Bedrock Edition is not available in Microsoft Store. In Microsoft Store you will have the Minecraft Starter and Master collection.



If you have redeemed the code in Mojang website and installed the Bedrock edition from Mojang, then we will suggest you to reinstall the game from Mojang website and sign in with the same account, which was
used for redemption.



Minecraft Starter collection is all together a different game, which you have to purchase separately from Microsoft Store.



I would also suggest you to contact the Mojang support team for further assistance on this issue.

Mojang Team:
https://help.mojang.com/customer/portal/emails/new?ref=footer



Regards,



Aditya Roy

Microsoft Community – Moderator

 

Minecoins on windows 10 not showing up after purchase!

Hi my name is Ross, I'm an independent advisor. I'd be happy to help with your issue.

Minecraft's support pages suggest the following steps:

I DIDN'T RECEIVE THE MINECOINS THAT I PURCHASED. WHAT SHOULD I DO?

If you purchased on your Windows 10 device:

Sign in at account.microsoft.com and check your recent purchases.

If you see a completed purchase, restart your device as it may need to be updated.

If you have another device running Minecraft, sign in on that device to see if your purchase appears there.

If the purchase appears, there may be a problem on your device. Make sure that you’re signed in with the same account used to complete the purchase.

If the purchase doesn’t appear, contact Xbox Support.

NB: Minecraft Marketplace is not available in any version of Minecraft with "Edition" in its name, requires internet access and includes in-app purchases.

https://help.minecraft.net/hc/en-us/articles/36...

Regards,

Ross

 

I purchased minecraft starter pack for window 10 but it says no device found.

I purchased minecraft starter pack for window 10 but when i try to download it says no device found. did i buy the wrong thing ? I want to play on PC. but it says xbox on the top !