Windows 10: Purchased Retail digital version of Win 10 Home, Can't install on new computer.

Discus and support Purchased Retail digital version of Win 10 Home, Can't install on new computer. in Windows 10 Updates and Activation to solve the problem; Good morning, I purchased a digital retail version of Win 10 Home from the Microsoft store. I have just built a new computer and am trying to move... Discussion in 'Windows 10 Updates and Activation' started by Doc Carbon, Dec 8, 2019.

  1. DOC CARBON
    Doc Carbon Win User

    Purchased Retail digital version of Win 10 Home, Can't install on new computer.


    Good morning,


    I purchased a digital retail version of Win 10 Home from the Microsoft store. I have just built a new computer and am trying to move the digital licence over but there is no activation code.


    I went through my emails from the time but it was too long ago and I don't have the order email from the Microsoft store any longer.


    I do have the confirmation # for the order and it is listed in my accounts order history.


    I spoke on the phone with Windows Activation as well as with Microsoft support. Both say it is the other that needs to help me.


    How can I get my activation key?


    Any assistance would be greatly appreciated,


    Thank you.

    :)
     
    Doc Carbon, Dec 8, 2019
    #1
  2. ANDRE DA COSTA
    Andre Da Costa Win User

    Purchased Windows 10 pro retail version and want to move it to a new motherboard

    Yes, a retail purchased license includes unlimited transfer rights. Its a full version and you can move to new motherboard without hindrance. Learn more:

     
    Andre Da Costa, Dec 8, 2019
    #2
  3. ROBERTARNOW
    RobertArnow Win User
    transfer my retail digital license to a new machine void of any OS

    Results:

    I was not able to transfer my digital license W10 Pro to a new computer using the media tool.

    I was able to upgrade my OEM W10 Home to the Pro version on the same computer without problems though. On my new laptop, I had to purchase a retail version of W10.
     
    RobertArnow, Dec 8, 2019
    #3
  4. DIESEL94
    Diesel94 Win User

    Purchased Retail digital version of Win 10 Home, Can't install on new computer.

    Upgrading from Windows 10 OEM to full retail. System does not recognize retail version.

    I had a machine with an OEM version of Win 10 PRO. I changed the MB and processor which deactivated the OEM Win 10 installation. I purchased Win 10 Full Retail FQC-08788, removed the original partitions from the SSD drive using DISKPART and installed the
    retail version. I linked to my existing MS Account and tried to activate the machine, only to be told I couldn't activate the OEM system and suggested I visit the MS store to acquire a valid license.

    WHAT GIVES!!! Was it because I linked to my on-line account? Is the old OEM information being held in the UEFI somehow? What do I have to do to get the new Retail version recognized?
     
    Diesel94, Dec 8, 2019
    #4
Thema:

Purchased Retail digital version of Win 10 Home, Can't install on new computer.

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