Windows 10: Purchased Surface Go

Discus and support Purchased Surface Go in Windows 10 Gaming to solve the problem; Just to say that I am not happy with the difficulties it how it seems to work. Far to complicated & can never get what I want. Wish I picked a... Discussion in 'Windows 10 Gaming' started by LoisSmith1, Jul 26, 2019.

  1. Purchased Surface Go


    Just to say that I am not happy with the difficulties it how it seems to work. Far to complicated & can never get what I want.


    Wish I picked a different product as this is just a pain.

    :)
     
    LoisSmith1, Jul 26, 2019
    #1
  2. Brink Win User

    Boot Surface Laptop to USB - no Volume button


    Hello Jimmy, Purchased Surface Go :)

    This doesn't list the "Surface Laptop", but you might give it a try to see.

    *Arrow Boot Microsoft Surface from a USB device

    Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

    *Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials
     
    Brink, Jul 26, 2019
    #2
  3. Roohi_Taj Win User
    Surface Pro 3

    Hi ChrisWaters3,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below information:

    1. Does the battery drain out, if the tablet is not connected to peripherals?

    2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)

    I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
    However, I suggest you to follow the troubleshooting steps mentioned below:

    Method 1: Check the drivers.

    Step1: Battery driver

    1. Press Windows andR
      key together on your Keyboard.
    2. Type devmgmt.msc and hit enter.
    3. Click on view on top > Select Show hidden devices.
    4. Expand the Batteries option from the list.
    5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
      Properties.
    6. Click on Driver tab > check if you have the option to
      Roll Back Driver.
    7. If yes, Roll back the driver or uninstall it and restart the computer.
    Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

    Step 2: Keyboard driver.

    1. In the Device manager, go to ‘Other devices’, you will find
      Unknown devices.
    2. Double tap on the unknown device > click on
      Driver tab> click on update driver.
    3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
    4. Select keyboard, then click ‘Next.
    5. Select HID Keyboard device and click finish.

    Method 2: Run the toolkit.


    Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

    I would suggest you to run the toolkit provided by Microsoft on
    Fix common Surface
    problems using the Surface Diagnostic Toolkit


    If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
    Surface Pro 3 Battery
    FAQ for the Surface Pro Embedded Controller Firmware update
    .


    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
    Roohi_Taj, Jul 26, 2019
    #3
  4. Purchased Surface Go

    Stuck at OneDrive screen during Surface Pro 6 initial setup

    Hi,

    Thank you for writing to Microsoft Community Forums.

    Try the below suggested steps.

    Method 1

    1. Unplug all the external devices except Mouse and Keyboard.
    2. Try to reboot the device and check the status of the issue.
    Method 2

    I would suggest you to perform Power drain by following the suggested steps.

    1. Press and hold the Power Button down for 30-40 seconds.
    2. Hold the Volume Rocker up and Power ON for almost 20 second.
    3. Release the power button and wait for next 10-15 seconds.
    4. Press the power button to turn on your Surface and check the status of the issue.

    Hope it helps.

    Muralidhar

    Microsoft Community Moderator
     
    Muralidhar_G, Jul 26, 2019
    #4
Thema:

Purchased Surface Go

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