Windows 10: Purchased update to Windows 10 Pro from the Store, but still getting Home edition after...

Hello,


My laptop came with Win 10 Home installed (digital license), but a few months ago I decided to purchase the update to Pro from the Store, which was installed correctly at the time.


Recently, after a fresh install, I noticed from the control panel that I'm still running the Home version.

I tried updating from the control panel, but it asks for the product key, which I am unable to find. My Microsoft account shows the purchase, but I cannot find the product key.


My assumption was that, since I am using a digital licence, said licence would be automatically associated to Windows 10 Pro, but it seems it's not the case.


Does anybody have any suggestion.

Please let me know if there's any additional info I should post.


Thanks!

:)

 

Windows 10 pro edition

Hello Raed,

For us to better assist you with your concern about upgrading to Windows 10 pro edition and how to roll back to Windows 7, we would like to know some additional information first:

• Did you get any error messages or error codes?
• What troubleshooting steps have you done so far?

To help you on upgrading your Windows 10 Home to Windows 10 Pro, we suggest that you check this

article for information and troubleshooting steps.

You can follow the steps provided below to be able to downgrade to Windows 7:

• Open Settings.
• Select Update & security.
• Click Recovery tab.
• Look for the option to "Go back to Windows 7/8", and click on "Get Started" to begin the process.

Hope it helps. Let us know if you need further assistance.

 

Windows Store 10 cents deals

Change your region for Windows Store

 

Microsoft to make Windows 10 updates mandatory

Well, at the moment at least, you can choose to defer upgrades. Under Settings > Windows Updates > Advanced options you need to check the box labeled "Defer upgrades". What does that do? Good question. The answer I've found might illuminate it to a degree.

http://windows.microsoft.com/en-us/windows-10/defer-upgrades-in-windows-10

I hear this only applies to Pro and Enterprise editions. But I can't verify that.