Windows 10: Puzzles disappear

Since the last Microsoft Update it is random whether it shows my puzzle collections. When they do show up they no longer show as completed those puzzles that I have done and I have to start the collection over again. I am running Windows 10 and I am also running out of patience that I have to do the same puzzle numerous times and still don't get credit for it. I had previously referred to myself as a Microsoft Puzzle addict, but frustration has kept me from playing as much. Please tell me what to do. Looking at your topics I have it set to sleep when I close the lid on my laptop. This has never affected it in the past.

:)

 

Puzzle collections disappearing

Hi,



Thank you for posting your concern on Microsoft Answer Community.



We need few information.

• When did you start facing this issue?
  
• Did you see the Puzzle app in start menu?
  

Please refer this
article to find the Puzzle app.

• Did you see the Puzzle app under "Your apps" in Microsoft store?
  

If you don’t see the Puzzle app under “Your apps” in Microsoft store, then reinstall it again from the store.



Let us know if the helps.



Aditya Roy

Microsoft Community – Moderator

 

Microsoft Classic Jigsaw Puzzles - How to re-look at solved puzzles

Thank you for writing to Microsoft Community Forums.

You can try the step below to check the last solved puzzle.

Method: Check last played game.

1. Open Jigsaw Puzzle.
   
2. Search for My account and you will see images below
   My account, click on the image and all your last solved puzzle will be there.
   

If you have any further question related to the game, I suggest you please check

Microsoft Casual Games Community.

Regards,

Amit Sunar

Microsoft Community – Moderator

 

Sharing User created Puzzles

Hi,



Thank you for writing to Microsoft Community forums.



The limit of 4 custom puzzles is due to the UserPuzzles folder being full. To add more than 4 custom puzzles, I suggest you to try the steps listed below and check if it works.

• Open File Explorer and navigate to the following location:

C:\Users\UserName\AppData\Local\Packages\Microsoft.MicrosoftJigsaw_8wekyb3d8bbwe\LocalState\UserPuzzles\UserPuzzlesPack

Note: UserName is your username.

• Delete or Rename the folder
  UserPuzzles inside UserPuzzlesPack.
• Delete or Rename the file:
  puzzles.xml
• Exit File Explorer and try creating the custom puzzles again.

If you’re speaking about moving the user puzzle files, you may copy it to any desired location. For more information, I suggest you to go through
Microsoft Casual Games FAQ and post the query in
the Casual Games community.



Hope it helps.

Regards,