Windows 10: QC 35 II + Windows 10 - Sound is coming and going

Discus and support QC 35 II + Windows 10 - Sound is coming and going in Windows 10 Drivers and Hardware to solve the problem; Hi there, My QC 35 II worked ok win Win 10 until this morning when they suddenly started to loose connection with my PC running windows 10. When I... Discussion in 'Windows 10 Drivers and Hardware' started by Mihai_01, Oct 31, 2020.

  1. Mihai_01 Win User

    QC 35 II + Windows 10 - Sound is coming and going


    Hi there,


    My QC 35 II worked ok win Win 10 until this morning when they suddenly started to loose connection with my PC running windows 10. When I play music the sound is coming and going, meaning it will play for 2 sec, stop for 2 sec and then play again all while the noice cancelling is working fine. I've tried to stream music, stream youtube and play music stored locally on my computer and all behaves the same. When I check the connected divices on my computer it says that the headphones are connected and when I flick the button to the right the lady tells me that the headphones are connected to the computer. However with my Pixel they work perfectly.

    :)
     
    Mihai_01, Oct 31, 2020
    #1
  2. Abhi.C Win User

    Issues with connecting Bose QC 35 2 with Windows 10

    Dears,

    Windows 10 doesn't connect to Bose QC 35 (2). Tried every possibly troubleshooting step available out there but of no help. I am using a Dell XPS 13 (2018 model) running on Windows 10.

    • Bluetooth drivers updated
    • Unpair and repaired Bluetooth device
    • Uninstalled Bluetooth drivers and reinstalled
    • Updated Windows 10 to the latest version
    Any help would be of real help, please.

    Thanks in advance!
     
    Abhi.C, Oct 31, 2020
    #2
  3. Windows 10, Bose QC 35, Hands Free Bluetooth interrupted by headphones

    Hi,

    Thanks for your reply. To answer your questions:

    • It's not really a specific application, but mostly Outlook, or any application that generates a notification in Windows. I could silence outlook for notifications but I don't think this is a feasible long term solution.
    • The Bose Quiet Comfort 35 headphones are configured for both Hands Free calling via VOIP and Headphones (audio sink?) profiles. So the situation is that I am on a VOIP call using my Bose Quiet Comfort 35 and an email comes in or any notification for that
      matter, then my Bose Quiet Comfort 35 block the VIOP call for a number of seconds and I can't hear the caller and they probably can't hear me. I tried to mute the headphones via the sound controls in windows, and when I do that, I don't hear the notification
      sound, but I still get blocked from my call due to the notification itself.
    I got a response in this thread over at the Bose Community: Re: Windows 10, Bose QC 35, Hands Free Bluetooth i... - Bose Community - 39307

    Seems promising as it silences the entire windows notifications system, but I will need to try it.

    Dave
     
    DaveMcGough, Oct 31, 2020
    #3
  4. pwintour Win User

    QC 35 II + Windows 10 - Sound is coming and going

    Bose QC 35 II microphone not detected in Window 10

    Hi



    I have the same issues with this
    post
    but the solution is not working for me. I can hear audio fine but Windows is not recognising the QC 35 II microphone so I can't use them for video conferences.



    • I'm running Windows 1909.
    • I've run Bose update and everything is up to date.
    • I've unpaid the headphones, uninstalled the Bluetooth drivers (Bose QC35 II, Bose QC35 II Avrcp Transport, and Bluetooth LE Generic Attribute Service), restarted the PC and re-paired
    • I've checked Microphone Privacy (so that apps can access the microphone).
    And it still doesn't work. Apparently it is an issue with the drivers which began in August 2019 with a Windows update. The headphones work fine on my Mac so I'm confident it is a windows driver issue. There are many other posts with similar issues.



    How can I fix this?
     
    pwintour, Oct 31, 2020
    #4
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QC 35 II + Windows 10 - Sound is coming and going

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