Windows 10: Question Games crash, black screen, graphics card stops working. What is causing this issue?

CPU: Ryzen 5 1600Ram: Corsair Vengeance LPX 16GB DDR4 3200mhz D.O.C.P enabled, set at 2666mhz as it is stable with my cpuMotherboard: PRIME B350-PLUSGPU: MSI RX470 Armor 4GB OCPSU: be quiet! Pure Power 11 80+ Gold, Model:L11-500wStorage:Sandisk Plus 120gb my old old boot drive in MBRSamsung 980 Pro PCIe 4.0 NVMe M.2 SSD trying to use as my new boot drive in GPT1TB HDD Game installations500GB HDD other programsLeft monitor: ASUS VS228-P 60hz connected by display port to hdmiRight monitor: Acer SB230 75hz When playing games, games crash, both monitors go black, main monitor come

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Black Screen Crash, Audio Still Plays

Okay, following the steps you just provided has proven that the problem is indeed linked to the graphics card. I can play games without the black screen crash occurring, however, the games run very poorly and are very lag-heavy. Also, the HDMI port on
the card is not working, which is odd because the VGA port on the card works. I've tried installing older drivers, first those from August and then those from January, and both cause the black screen crash issue to happen again. Does this mean I need to buy
a new graphics card?

 

PC crash to black screen

Hi Andrew,

Your concern regarding the black/blank screen issue after updating the graphics card can be caused by a change on the device settings or corrupted system files. As an initial step to isolate your concern, we suggest that you perform the methods suggested
on this support article. Select the option that's related to your concern to view the appropriate steps.

We'll appreciate if you can send us an update.

 

KB4497935 CAUSING INFINITE BLACK SCREEN WITH SPINNING CIRCLE

Hi HM Arif Ur Rahim,

Thank you for posting your question in the Microsoft Community Forums.

I would like to let you know that some of the common scenarios that can cause a black or blank screen to occur are connection problems with your display, display adapter driver update issues, or issues with recent updates or installations.

Please answer these questions to get more clarity on this issue:

1. What is the make and model of the PC?
   
2. Have you updated the display driver via Device Manager on the computer?
   

However, let us follow these methods and check if that helps.

Method 1: As you have started the PC in Safe Mode, suggest you to uninstall the display driver and restart the PC. Follow these steps:

1. Open Device Manager.
   
2. Expand Display Adapter.
   
3. Right click your Display adapter and click Uninstall.
   
4. Exit Device Manager.
   

Remember to restart the computer. After the restart the default drivers will install automatically.

Method 2: Make sure that Windows 10 supports your graphics card.

If you’re experiencing a black or blank screen, it may be a compatibility issue with your graphics card and Windows 10.

The best way to do this is to check your graphics card manufacturer website for the latest and most compatible graphics card driver for Windows 10 and to find out about the status of compatibility with Windows 10.

Let us know the result of the steps performed so that we can help you further.

Awaiting your reply.

Regards,

Srimadhwa B

Microsoft Community-Moderator