Windows 10: Question regarding Surface Pro 4 and Windows 10 B: 1803

I have 3 Surface Pro 4's running Windows 10 1803 build, all three are experiencing the same issue and once we downloaded the 1803 build on them the Quick Access stopped working. There is no error it acts as if it normally would upon pinning something to it minus the fact of anything linking/pinning.



Deleted the files residing in the following two folder paths

%AppData%\Microsoft\Windows\Recent\AutomaticDestinations

%AppData%\Microsoft\Windows\Recent\CustomDestinations



This produced no results for me. I tried multiple combinations of enabling and disabling Quick Access via the "Folder Options" menu in Windows Explorer with the same results as well. Out of frustration, I proceeded to find Quick Access in the Registry, but all the default values were set as they should be. This led me to believe this was an issue with my Images, so I recreated a vanilla 1803 Image for my Surface 4 and this also produced the same result for me.



Machines tested that do not have this issue but are indeed running the same Windows version and updates;

• Dell 5510
• Dell 5520
• Dell 7510
• Dell 7520
• Surface Laptop
• Dell M4800
• Dell M2800

Any help on this issue would be very much appreciated.


Thanks in advance!

:)

 

Surface Pro 4 - Crashes / Freezes

Hi Edward,

Thank you for posting your query on Microsoft Community.



I understand your concern and will guide you in the right direction.

The main causes observed so far are driver issues, so I suggest you to install and update all the drivers and see if it helps.

Download drivers and firmware for Surface

I would also suggest you to install all Windows update and check.

Follow the steps:

1. On the search bar type “Settings”.

2. Click on “Update and Security”.

3. Click on “Check for Updates”.

4. Read and accept the license terms, and then tap or click Finish if the update requires it.

Reference:

https://www.microsoft.com/surface/e...ce-pro-4?category=performance-and-maintenance

Hope this information helps. Please let me know if you need further assistance.

 

Updates for Surface Book and Surface Pro 4 - April 5th 2017

Source: Updates for Surface Book and Surface Pro 4 (05 April 2017) Surface


See also:

• Microsoft Surface Book update history | Surface firmware updates
• Microsoft Surface Pro 4 update history | Surface firmware updates

 

Issues with the display of the Surface Pro 4 in Windows 10

Hi,

I realize the inconvenience caused to you regarding the display of the surface pro. I will certainly assist you.

Please answer the below question to assist you better.

Did you make any changes in the Display settings prior to this issue?

I suggest you to uninstall and reinstall the display drivers on the system from the manufacturing website and check if it helps to resolve the issue.

Steps to uninstall the Display Drivers.

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Display driver from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that
  and then remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and then restart the computer and install the latest driver from the manufacturer website.

I also suggest you to refer the link on How do I fix desktop app display issues? For Surface and check if it helps.

https://www.microsoft.com/surface/e...indows-store/app-display-issues?os=windows-10

Hope this helps regarding the display of the surface. Please do let us know if you need further assistance, we’ll be glad to assist you.