Windows 10: Quick Assist cannot give assistance

Discus and support Quick Assist cannot give assistance in Windows 10 Software and Apps to solve the problem; It's July 25, 2019 and I can find plenty of content about Quick Assist, but not a single reference to explain why my version is missing the "Give... Discussion in 'Windows 10 Software and Apps' started by Patrick O'Keeffe, Jul 25, 2019.

  1. Quick Assist cannot give assistance


    It's July 25, 2019 and I can find plenty of content about Quick Assist, but not a single reference to explain why my version is missing the "Give Assistance" option. What is broken here?


    Using: Windows 10 Enterprise v1607 (bld 14393.2273), Quick Assist version indeterminable


    Quick Assist cannot give assistance [​IMG]

    :)
     
    Patrick O'Keeffe, Jul 25, 2019
    #1

  2. Quick Assist

    Hi Henry,

    It's possible that your computer's Internet Options is not set properly, that's why you're experiencing issues with Quick Assist. Kindly make sure that your computer is allowed to save encrypted pages by following these steps:

    • Type internet options on the search bar.
    • Click on Internet Options.
    • Click on Advanced.
    • Scroll down, and make sure that Do not save encrypted pages to disk is unchecked.
    • Click OK.

    Once done with the steps, try to use Quick Assist again, then check if the issue persists.

    Don't hesitate to reach out to us if you need further assistance with your concern.
     
    Joshua Her1, Jul 25, 2019
    #2
  3. Nikhar_K Win User
    Quick Assist

    Hi,

    Thank you for writing to Microsoft Community Forums.

    Please reply to the following questions to get a better understanding of the issue:

    • What happens when you search for quick assist in the start menu?
    • Are you getting any error message while opening Quick Assist?
    • Which build version of Windows 10 is installed on your computer?
    • Since when are you facing this issue?
    • Did you make any changes to the computer recently?

    However, you can try the troubleshooting steps mentioned below:

    Method 1: Re-registering the app

    1. Type PowerShell on the search bar.
    2. Right click on PowerShell and select
      Run as administrator.
    3. Type the following command and press Enter:

      Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
    4. Once the process is completed, restart the computer and search for Quick Assist.

    Method 2: Creating new user account

    You can create a new user account and check if you are able to open Quick Assist.
    To create a new user account please follow the steps from L: Create a local user
    or administrator account in Windows 10.

    Hope it helps.

    Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jul 25, 2019
    #3
  4. Quick Assist cannot give assistance

    Reset Quick Assist settings

    Hi,

    Thank you for the information. Stability of connection in Quick Assist depends on the internet connection. We suggest to make sure that you are connected to stable internet. To help you with this, please perform the following steps below:

    • Press Windows key + I to open Settings.
    • On Settings, choose Apps & features.
    • On the left pane, choose Programs and Features.
    • Then, look for Quick Assist and click on it.
    • Choose Advanced options, then Repair.

    Let us know how it goes.

    If you think this was useful, do not hesitate to "mark it as an answer" to help those who are facing the same problem.
     
    Lemuel Cie, Jul 25, 2019
    #4
Thema:

Quick Assist cannot give assistance

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