Windows 10: Quick Assist fails

Discus and support Quick Assist fails in Windows 10 Network and Sharing to solve the problem; Try to GIVE assistance and the code field is blank. Try to GET assistance and it fails. SFC /scannow is clean. Ideas? 80135 Discussion in 'Windows 10 Network and Sharing' started by borgus, Mar 23, 2017.

  1. BORGUS
    borgus Win User

    Quick Assist fails


    Try to GIVE assistance and the code field is blank.
    Try to GET assistance and it fails.

    SFC /scannow is clean. Ideas?

    :)
     
    borgus, Mar 23, 2017
    #1
  2. BORATE
    borate Win User

    Quick Assist fails

    Try to GIVE assistance and the code field is blank.

    Try to GET assistance and it fails.

    SFC /scannow is clean. Ideas?
     
    borate, Mar 23, 2017
    #2
  3. RUZ SAN
    Ruz San Win User
    Quick Assist fails

    Hi,

    Do you get any errors when using Quick Assist?

    Please try running the troubleshooter available
    here     to address this issue with the app.

    Let us know if the tool finds anything.

    We're here if you need more help.
     
    Ruz San, Mar 23, 2017
    #3
  4. CALEDON KEN
    Caledon Ken Win User

    Quick Assist fails

    Hi borgus.

    Sorry I can't help you on specific question but a product I use to perform same function is Teamviewer available at Teamviewer.com.

    Lots of functionality and free for none commercial use. Very reliable.


    Ken
     
    Caledon Ken, Mar 24, 2017
    #4
  5. BORGUS
    borgus Win User
    Thanks Ken. I'm aware of TV. QA is very slick, when it works - which it isn't for my friend. It appears that he may have to do a 'reset' to get it up to par ... or perhaps await the impending W10 major upgrade.
     
    borgus, Apr 5, 2018
    #5
Thema:

Quick Assist fails

Loading...

  1. Quick Assist fails - Similar Threads - Quick Assist fails

  2. Quick Assist

    in Windows 10 Software and Apps
    Quick Assist: Wondering why Quick Assist keeps wanting Microsoft Store connection. It's making end user support more difficult than it needs to be. Microsoft had a good thing going with QA. Why change it?...

  3. Quick Assist

    in Windows 10 Customization
    Quick Assist: Hi, I sometimes use Quick Assist to give assistance to a friend. One problem, he tells me that he can't see my cursor moving over his screen. Is the some settings to make this happen?...

  4. Quick Assist

    in Windows 10 Network and Sharing
    Quick Assist: Hello all. First time post. I am finding very difficult if not impossible to use Qick Assist to remote into any laptop. The remote desktop appears no larger than a deck of cards on my end. Your time and assistance will be greatly appreciated. Peter 183969

  5. quick assist

    in Windows 10 Software and Apps
    quick assist: When I give remote assistance to a friend 1000km away, he says he can't see my mouse cursor moving about his screen. Is he correct? https://answers.microsoft.com/en-us/windows/forum/all/quick-assist/55326162-9964-4872-9493-4b1b3ad1fe00

  6. Quick Assist

    in Windows 10 Software and Apps
    Quick Assist: When my employer and I log into Quick Assist after he sends me the code and then we go to our remote session it cancels out our Quick Assist We have talked to our IT guy and he states this is a microsoft issue as I can do Quick Assist at any time while on my desktop but...

  7. quick assist

    in Windows 10 Software and Apps
    quick assist: I like quick assist as a means of sharing desktops with a friend -- to view websites, documents, emails together. The issue is that the cursor tends to wander on its own. Is this normal? Are we doing something wrong? Is there a fix for this? Thanks, pd...

  8. Quick Assist

    in Windows 10 Installation and Upgrade
    Quick Assist: Hello Everyone, I need to get Windows 10 Quick Assist setup for some users in our company, and it's not working. Here's some info: 1) I can login to it from MY PC using my office 365 e-mail account, and it works fine. 2) Using my login on someone else's PC, it won't...

  9. quick assist

    in AntiVirus, Firewalls and System Security
    quick assist: My computer cannot be accessed by quick assist but I can access other computers. What is blocking it? https://answers.microsoft.com/en-us/windows/forum/all/quick-assist/da0eb9a4-81c7-434e-b3ec-5908ad4deb53"

  10. Quick Assist

    in Windows 10 Software and Apps
    Quick Assist: Is it possible to login to Quick Assist using my institution's AD account? When I try to login straight from the app it does not recognize my login and asks me to create one....