Windows 10: Quick Assist Give Assistance no longer generates a code

I was so happy to see Quick Assist in Windows 10. I'm able to help my parents who live on the other side of the country when they run into issues. For a while it worked like a charm. I would open Quick Assist, click the Assist another person button and then generate the code so my parents could enter it on their end. Now when I click Assist another person I get a blank screen and it never generates a code. It looks like this:



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I'm guessing it has something to do with my Microsoft account or something but I don't know what I need to do to fix this. Please help. Thanks!

:)

 

Quick Assist

The person performing the helping gets the 6 digit code, they Email or text the code to the person requiring the help . . .

Launch the Quick Assist tool. It's listed under the Windows Accessories folder - or just search the Start menu for "Quick Assist."

2. In the Quick Assist window that appears, click Give Assistance

Launching Windows 10 Quick Assist

To help another Windows 10 user remotely, launch the Quick Assist app and choose Give Assistance.

3. Sign in with your Microsoft Online account.

4. Quick Assist generates a 6-digit security code. Give this code (by email, instant messenger, text or voice call) to the person whose computer you will need to connect to. After 10 minutes, this code will become invalid.

 

Quick Assist - NO code *RESOLVED*


System clock was an hour ahead. When corrected, QA began listing a code. Go figger...

Quick Assist on Win 10 Pro Desktop will not issue a "give assistance" code and the counter remains at zero. Occasionally a code does flicker, briefly.

Four different system images, dating back to 6/6/17 have been restored with no change. QA worked well then, with the settings that were in effect at the time the images were created.

That attests to this not being a file, settings or Windows update issue. SFC is clear. Remote assistance and sharing options are enabled. Network and Windows Store troubleshooters have been run, though QA is not a store app.

QA has no problems listing a code on a Win 10 HOME laptop running on the same network. The Win 10 Pro PC can receive assistance, just not give it, so the connection is not being blocked.

How can this fault be remedied - other than using Team Viewer? ^_^

 

Quick Assist - Give assistance - login - white window - no code etc


Hi,
Windows 10 Pro 64bit Version 1607 build 14393.187
Run "Quick Assist" as Administrator ( or user account, makes no difference)
Login with Microsoft outlook.com account
Quick Assist window clears and for further information is displayed
Window is not frozen, can minimized, restored or moved, click mouse anywhere in window, no result




Same PC can run Quick Assist, Get assistance, enter code from sending PC, Submit, screen sharing works as expected.

Help Please?
Thanks in Advance
Michael