Windows 10: Quick assist - Give assistance not working with MFA

Discus and support Quick assist - Give assistance not working with MFA in Windows 10 Customization to solve the problem; I have an issue when I try to provide assistance with the tool Quick assist. When clicking on Give assistance, it request me to select an account. When... Discussion in 'Windows 10 Customization' started by JohnX88, Feb 24, 2020.

  1. JohnX88 Win User

    Quick assist - Give assistance not working with MFA


    I have an issue when I try to provide assistance with the tool Quick assist.
    When clicking on Give assistance, it request me to select an account.
    When selecting an Microsoft account who have MFA enable, I'm redirected to a web page IE or Edge both tested to validate the MFA token via SMS or authenticator app.
    After validating the MFA, the web page load to a page where I can only Get assistance and the Quick assist window stay on "you will be redirected to your organization's sign-in page"

    When using an account without MFA Quick assist is working fine.

    Anyone an solution how i can solve this issue ?

    Thx

    John

    :)
     
    JohnX88, Feb 24, 2020
    #1

  2. Quick Assist

    Hi Henry,

    It's possible that your computer's Internet Options is not set properly, that's why you're experiencing issues with Quick Assist. Kindly make sure that your computer is allowed to save encrypted pages by following these steps:

    • Type internet options on the search bar.
    • Click on Internet Options.
    • Click on Advanced.
    • Scroll down, and make sure that Do not save encrypted pages to disk is unchecked.
    • Click OK.

    Once done with the steps, try to use Quick Assist again, then check if the issue persists.

    Don't hesitate to reach out to us if you need further assistance with your concern.
     
    Joshua Her1, Feb 24, 2020
    #2
  3. Nikhar_K Win User
    Quick Assist

    Hi,

    Thank you for writing to Microsoft Community Forums.

    Please reply to the following questions to get a better understanding of the issue:

    • What happens when you search for quick assist in the start menu?
    • Are you getting any error message while opening Quick Assist?
    • Which build version of Windows 10 is installed on your computer?
    • Since when are you facing this issue?
    • Did you make any changes to the computer recently?

    However, you can try the troubleshooting steps mentioned below:

    Method 1: Re-registering the app

    1. Type PowerShell on the search bar.
    2. Right click on PowerShell and select
      Run as administrator.
    3. Type the following command and press Enter:

      Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
    4. Once the process is completed, restart the computer and search for Quick Assist.

    Method 2: Creating new user account

    You can create a new user account and check if you are able to open Quick Assist.
    To create a new user account please follow the steps from L: Create a local user
    or administrator account in Windows 10.

    Hope it helps.

    Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Feb 24, 2020
    #3
  4. TsgtGene Win User

    Quick assist - Give assistance not working with MFA

    Windows Quick Assist not working for me


    Quick Assist not listed in Windows Store. Remote settings in System Properties look ok.
    Thanks for the input. I'll give it time to mature.
     
    TsgtGene, Feb 24, 2020
    #4
Thema:

Quick assist - Give assistance not working with MFA

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