Windows 10: Quick Assist Not Working

Discus and support Quick Assist Not Working in Windows 10 Network and Sharing to solve the problem; When i open Quick Assist (the feature that the newer Windows 10 update added) the dialog box opens and i pick Give assistance, then it start to flash... Discussion in 'Windows 10 Network and Sharing' started by LM2007, Oct 8, 2016.

  1. LM2007 Win User

    Quick Assist Not Working


    When i open Quick Assist (the feature that the newer Windows 10 update added) the dialog box opens and i pick Give assistance, then it start to flash or like when someone press refresh continuously. I can see that it says Share Security Code etc, etc and to copy code to clipboard, send to email, proved instructions, but the screen keeps reloading.

    Edit: Is like that for a while and then if i click the box it stops with the following message:

    We've run into a problem. An error has caused screen sharing to end or we cannot establish a connection. Please close Quick Assist and try again later.

    :)
     
    LM2007, Oct 8, 2016
    #1
  2. RGCollege Win User

    Quick Assist

    Thanks for the suggestion

    I can see that solution would be helpful in some cases but we need two techos, with differing skills, to manipulate the person's PC, possibly at the same time. That third person has zero computing skills.
     
    RGCollege, Oct 8, 2016
    #2
  3. RGCollege Win User
    Quick Assist

    I have recently discovered and used Quick Assist. It proved very successful.

    Now I have a situation where it would be beneficial to have two people with different skills/knowledge and from different geographical locations to be online at the same time to help a third party to solve a complicated issue. Hence my question, is there
    a way to have a three-way conversation?

    Any guidance is appreciated

    RGC
     
    RGCollege, Oct 8, 2016
    #3
  4. sml156 Win User

    Quick Assist Not Working

    sml156, Oct 8, 2016
    #4
  5. LM2007 Win User
    I did that and an In-Place Upgrade and it did not help.
     
    LM2007, Apr 5, 2018
    #5
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Quick Assist Not Working

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