Windows 10: Quick Assist On Windows 10

When I open Quick Assist it tries to start but I then just get the cog wheel spinning round. I am running 64Bit Windows 10 Professional, Build 1809, with all of the latest fixes and updates applied. I have tried running both the SFC and DISM commands as Administrator but the problem persists. Quick Assist was working fine until recently so I can only assume that a Microsoft update has screwed it up. Help !!!!!

:)

 

Quick Assist

Hi,

Thank you for writing to Microsoft Community Forums.

Please reply to the following questions to get a better understanding of the issue:

• What happens when you search for quick assist in the start menu?
  
• Are you getting any error message while opening Quick Assist?
  
• Which build version of Windows 10 is installed on your computer?
  
• Since when are you facing this issue?
  
• Did you make any changes to the computer recently?
  

However, you can try the troubleshooting steps mentioned below:

Method 1: Re-registering the app

1. Type PowerShell on the search bar.
   
2. Right click on PowerShell and select
   Run as administrator.
   
3. Type the following command and press Enter:
   
   Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   
4. Once the process is completed, restart the computer and search for Quick Assist.
   

Method 2: Creating new user account

You can create a new user account and check if you are able to open Quick Assist.
To create a new user account please follow the steps from L: Create a local user
or administrator account in Windows 10.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Nikhar Khare

Microsoft Community - Moderator

 

quick assist for win 10

Hi Cindy,

Microsoft Quick Assist is a Windows 10 app that enables two people to share a computer over a remote connection so that one person can help solve problems on the other person’s computer.

To open Quick Assist, follow these steps:

Select the Start button > Windows Accessories >
Quick Assist, or select the search box on the taskbar and type
Quick Assist, and then select Quick Assist in the list of results.

For more information regarding Quick Assist, you may check this
link.

If you need further assistance, please don't hesitate to post back.

If you think this was useful, you may "mark it as answer" to help those who are facing the same problem.

 

How to re-install Microsoft Quick Assist on Windows 10?

Hi Emmanuel,

I suggest you to follow these steps to allow someone you trust to take control of your PC over a remote connection and check if this option is still available on your computer.

• Select Start > Windows Accessories >
  Quick Assist.
• Select Get assistance, and then follow the instructions in Quick Assist.
  
  
  
• If User Account Control appears, select Yes to continue.
• Wait for the connection to complete.

Reference: Quick Assist: FAQ

Hope it helps. Get back to us for further assistance on accessing the Microsoft Quick Assist feature.

Thank you.