Windows 10: Quick Assist support - timer for give asisstance set at 0

When i start quick support, the screen with "Share security code" timer was set to 1 second.

After i removed and installed quick support through "Manage optional features", now when starting quicj support the part with screen with "Share security code" doesn't display code, and in "code expires" timer the time is set to 0:00:'00, and now i can't use quick support at all...
How can i fix that problem?

:)

 

Reset Quick Assist settings

Hi,

Thank you for the information. Stability of connection in Quick Assist depends on the internet connection. We suggest to make sure that you are connected to stable internet. To help you with this, please perform the following steps below:

• Press Windows key + I to open Settings.
  
• On Settings, choose Apps & features.
• On the left pane, choose Programs and Features.
• Then, look for Quick Assist and click on it.
• Choose Advanced options, then Repair.

Let us know how it goes.

If you think this was useful, do not hesitate to "mark it as an answer" to help those who are facing the same problem.

 

Quick Assist

Hi Henry,

It's possible that your computer's Internet Options is not set properly, that's why you're experiencing issues with Quick Assist. Kindly make sure that your computer is allowed to save encrypted pages by following these steps:

• Type internet options on the search bar.
• Click on Internet Options.
• Click on Advanced.
• Scroll down, and make sure that Do not save encrypted pages to disk is unchecked.
  
• Click OK.

Once done with the steps, try to use Quick Assist again, then check if the issue persists.

Don't hesitate to reach out to us if you need further assistance with your concern.

 

Windows 10, Cannot set Logout Timer

Hi Waltz,

For us to better assist you with your log out timer issue, we'd like to know the following:

• Which build and version of Windows are your running on your computer?

To check, press Windows key + R > type winver
> hit Enter.

• "Cannot set Logout Timer" - Do you want to set your computer to auto-shutdown or auto-lock?
  
• What steps have your tried to set the logout timer?
  

We're looking forward to your reply.