Windows 10: Quick Assist update - no GET option. Only option to OPEN

When I open Quick Assist I choose the option to install the update by opening the Microsoft Store. In the store, I only have the option to OPEN Quick Assist. I do not have the option to GET it or install it. Here is the article I am following. Install Quick Assist microsoft.com. Why do I not have the GET button? I'm running winver 21H2. Thanks!

:)

 

Windows Quick Assist "View Screen" option is grayed out

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that the View Screen option is greyed out in Quick Assist. I’ll help you with the issue.



However, please let us know:

• Were you able to use the View Screen feature earlier?
  
• Are you aware of any changes on the computer recently?
  
• Which build version of Windows 10 are you using currently? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

I would suggest you to try using a different Microsoft account and check if you are able to get the View Screen option.



If using a different Microsoft account doesn’t work, we can try uninstalling and reinstalling Quick Assist and check if that helps. Refer the steps mentioned below:

1. Press Windows Logo key + I, to open
   Settings.
   
2. Click on Apps, and select
   Apps & features.
   
3. Click on Optional features.
   
4. Scroll down, look for Microsoft Quick Assist, click on it and select
   Uninstall.
   
5. Once uninstalled, click on Add a feature.
   
6. Scroll down, look for Microsoft Quick Assist, click on it and select
   Install.
   

If you still face issues, try creating a new user account and check if the View Screen option is available.
Refer the article Create
a local user or administrator account in Windows 10.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Quick Assist

Hi Henry,

It's possible that your computer's Internet Options is not set properly, that's why you're experiencing issues with Quick Assist. Kindly make sure that your computer is allowed to save encrypted pages by following these steps:

• Type internet options on the search bar.
• Click on Internet Options.
• Click on Advanced.
• Scroll down, and make sure that Do not save encrypted pages to disk is unchecked.
  
• Click OK.

Once done with the steps, try to use Quick Assist again, then check if the issue persists.

Don't hesitate to reach out to us if you need further assistance with your concern.

 

Quick Access bar

Hi,

Thank you for posting your query in Microsoft Community.

We would be glad to help you with the issue you are facing today. I understand the difficulty.

Remove items from Quick access.

I would suggest you to follow the below steps.

• Right click on the file or folder.
• Select the option “unpin from the quick access”

To pin items to an item already on the quick access bar.

Follow the below steps.

I would suggest you to create folder in the desktop screen & place all the files or folder which need to pin to the quick access.

• Open the quick access.
• Select the Desktop option.
• Right click on the folder & select the option “pin to quick access”

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.



Thank you.