Windows 10: RAM ISSUE. Only 2GB usable of 6.

Tried swapping the modules in the slots and seeing if You have 4GB available ?

 

I cant do it. It is soldered to the board

 

Nobody else is having that problem, and the BIOS is up to date. How can I change that about the onboard graphics?

 

That Model seems to have some Very Bad Reviews. It sounds like it's a BIOS or Driver problem like posted above though. Try HP Support and I'm guessing it's too late to roll back to 8.1 ? Or did You have the problem there too ?

 

Ok and thanks for that info. The odds of a RAM module/strip going out at the same time of an OS upgrade would be pretty high, yes? I think we can rule that out for now. It's the way the OS is managing the memory and a little beyond my knowledge. I'll have to research that more.

How did you upgrade? Assistant? Fresh install?

 

I upgraded it with the free upgrade that was available with Windows 8.2 for a while. The thing that I've found is that the 4GB that are unavailable are Hardware Reserved. Would that mean anything?

 

Sorry, but I don't have an instant answer for you. Again, this is beyond my knowledge. My apology with this. Perhaps shouldn't have gotten involved with helping you, however I will summon some that may know. In the mean time, someone else may come along.

I'm reading and learning this: About Memory Management (Windows)

Hang in there, cromat18. I won't leave you in the cold.

 

It stopped raining and I need to go to work. Another member is telling me to suggest that you install Speccy - System Information - Free Download and post a screenshot here. (WinKey/Print Screen keys > Your Pictures folder > Screenshots). Make sure to blot out any personal info it may reveal.

I'll check in when I get back. Good luck.

 

4.1GB Hardware Reserved would indicate you have 4GB allocated to the Graphics card, should be a setting in the Bios to reduce it to say 1 or 2GB

 

Did You try opening RUN and typing msconfig then checking the OS advanced options to see if max memory is set to 0 with the box unchecked ?

 

AFIK, RAM is never soldered to the motherboard! It was a long time ago, but not since I've been building my own computers.

 

Hate to say this, Clam, but this is an HP system we're talking about. *Sad They don't let you do much of anything in the BIOS. However, I'm going to look into my Lappy's BIOS to see what I can find.

 

I let him slide on that one since I'm thinking it's a model You have to remove the MOBO to get to the RAM.

Only SOC models would have RAM that can't be removed AFAIK.

 

No - Memory module access is a process of removing Battery, service cover (single Philips screw) and lifting a protective shield to expose the memory modules:

http://h10032.www1.hp.com/ctg/Manual/c04499120

Page 42/86

 

Wow, Fafhrd, I hadn't gotten that far!

I did get to the support page to look for the RAM information, but so far haven't found it.

HP ENVY Notebook - m6-p113dx | HP® Customer Support