Windows 10: RAM slot information not detected by utility software

Discus and support RAM slot information not detected by utility software in Windows 10 Ask Insider to solve the problem; I have an Asus Vivobook X505ZA and was trying to figure out what my current hardware was to upgrade accordingly. I tried CPU-Z and HWiNFO and for some... Discussion in 'Windows 10 Ask Insider' started by /u/sasuunarines, Dec 27, 2019.

  1. RAM slot information not detected by utility software


    I have an Asus Vivobook X505ZA and was trying to figure out what my current hardware was to upgrade accordingly.

    I tried CPU-Z and HWiNFO and for some reason, they can't detect any memory module in both RAM slots. They however, display that I have 4 GB of RAM which is correct. I just wanted to know more info on my current RAM (like manufacturer, model, etc) to make wise upgrade decisions?

    And for those of you asking, yes. I did run these utility hardware apps with admin rights. Any thoughts?

    submitted by /u/sasuunarines
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    :)
     
    /u/sasuunarines, Dec 27, 2019
    #1
  2. rinjo Win User

    System not detecting slot 1 with 4GB RAM.


    I found the reason why the RAM in the other slot is not getting detected.
    In laptop RAM slots the pins on the bottom connector are a little curved so that it can push the RAM to make contact with the pins on the top connector when we press-fit the RAM in its place. The fit is such that the RAM is held in place with all 204 pins in contact.
    In my laptop, the pins on the second slot are not having enough curvature on the bottom pins. Hence, when I place the RAM in the slot and press it down, the pins never get connected to the top connector. Moreover the connection is so loose that I can easily slide the RAM out of place even after press-fitting it. So, the RAM is never detected! *Sad

    Unfortunately my laptop is long out of warranty and nothing will be done by the OEM.
    The only way I can now upgrade is to put an 8 GB RAM in the slot which is working fine (easier way) or get the RAM connectors changed.

    Thanks for all your suggestions and help.

    --
     
    rinjo, Dec 27, 2019
    #2
  3. bobkn Win User
    System not detecting slot 1 with 4GB RAM.


    I can't quite make out the picture in the service manual for the Pavilion G6 2005AX, but I believe that the SODIMMs are retained in the usual manner: metal clips that capture the notches on the ends of the modules. The normal way to mount a SODIMM is to push it into its slot, and then pivot it about the end with the contacts until the clips latch the SODIMM.

    (It's significantly different from how a desktop DIMM mounts.)

    That doesn't match what you describe. I can't explain the discrepancy.

    I'm not sure, but the laptop may not accept 8GB DIMMs.
     
    bobkn, Dec 27, 2019
    #3
  4. RAM slot information not detected by utility software

    Ram slot

    Greetings my friend. Like 'Mike P', my dell has only two slots as well. There are several laptops that have four (4) ram slots. Lenovo, ASUS, some HP's and some dell's. I would suggest going to a website like newegg.com, or other computer accessory place,
    and looking at their memory/ram selections. Reading their details should provide some insight as to the number of slots.

    Of course, if your budget allows, the more ram you have, the better the laptop will be.

    I hope this helps.

    Derek
     
    DerekW USA, Dec 27, 2019
    #4
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RAM slot information not detected by utility software

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