Windows 10: Random Black Screen, Requiring Hard Reset

Discus and support Random Black Screen, Requiring Hard Reset in Windows 10 Support to solve the problem; I've been getting random black screens, causing my PC to become unresponsive. The only thing I can do to get it to come back is to force reboot it.... Discussion in 'Windows 10 Support' started by nun, Jan 28, 2020.

  1. NUN
    nun Win User

    Random Black Screen, Requiring Hard Reset


    I've been getting random black screens, causing my PC to become unresponsive. The only thing I can do to get it to come back is to force reboot it.

    This happens at seemingly random times. On average about once per day, while gaming but sometimes while idling or waking from sleep. I haven't noticed a pattern as to when it happens.

    I've tried doing a clean reinstall of my graphics drivers with DDU, and downgrading to an older driver version (19.12.1), to no avail.

    At this point I'm wondering if it's a power supply issue. Mine is a great power supply, but its >5 years old. Is that too old? How would I test it?

    I attached an export of my admin logs from event viewer. I looked to see if there was a common error around when I crash, but I haven't seen any.

    Any help is appreciated. I can attach more logs if needed, just tell me which ones and how to get them.

    Specs below:

    Windows 10 version 1903
    Ryzen 3600
    MSI Gaming Plus Max Motherboard
    16gb ddr4
    AMD Sapphire Vega 64 Nitro+
    CoolerMaster V700 700W PSU
    3 Sata SSD's
    1 WD Blue

    Link to Admin Event Viewer Log download: google drive

    Thanks y'all

    :)
     

  2. Frequent black screen/unresponsive requiring hard boot

    Hi,

    Please provide more information to help you better:

    • Are you getting black screen before sign in or after sign in?
    • Have you made any changes to your computer prior to this issue?
    • Have you installed all the pending Windows updates?

    I suggest you to follow the steps form the below article for “Black Screen” issues and check if it helps.

    Troubleshoot black screen problems

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

    Please get back to us with an update on this issue, we will be happy to assist you further.

    Thank you
     
    Karthicka_R, Jan 28, 2020
    #2
  3. Black screen after trying to reset back to factory settings. (Windows 10)

    Hi Simen,



    I realize the inconvenience you are experiencing with black screen issue on Windows 10 . I will certainly help you.



    This issue might occur if there is change in system settings or display driver is corrupt.



    I suggest you to follow the steps below to



    To assist you better, please provide us the information below:

    • When you say that "reset my computer back to factory settings", are you referring that you have tried to perform rolling back to previous Operating System or performed Reset of Windows 10?
    • Are you able to see Windows 10 logo when you switch on the computer?

    I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting on black screen related issues and check if it helps.

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

    Please get back to us with an update on black screen issue with Windows 10, we will be happy to help.



    Thank you.
     
    Nyima Yonten, Jan 28, 2020
    #3
  4. Random Black Screen, Requiring Hard Reset

    Random Black Screen

    Re-installed Catalyst 8.35 drivers (from the original cd) - no luck. Still getting the random black screen.
     
    TribeBuckeyeFan, Jan 28, 2020
    #4
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Random Black Screen, Requiring Hard Reset

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