Windows 10: Random Black screen Surface Pro 2017 connected with 4k monitor

Discus and support Random Black screen Surface Pro 2017 connected with 4k monitor in Windows 10 Graphic Cards to solve the problem; Hi all, I am having a strange issue using my Surface Pro 2017 with LG 4K Monitor using Mini-dp to Display port cable provided by the monitor. Once... Discussion in 'Windows 10 Graphic Cards' started by venka, Jan 22, 2020.

  1. venka Win User

    Random Black screen Surface Pro 2017 connected with 4k monitor


    Hi all,

    I am having a strange issue using my Surface Pro 2017 with LG 4K Monitor using Mini-dp to Display port cable provided by the monitor. Once every 3-4 minutes I have a black screen for 2 seconds, then the screen is back to normal.

    I tried to download the Intel GPU driver, but I cannot install, as it said Microsoft has installed a custom version of the driver.

    I am currently using

    Windows 10 Pro
    Version - 1909
    OS Build - 18363.592
    I am currently running at 3840x2160 with custom scaling (135%)

    If I try to update the Display driver, I get information that the driver is already up to date.

    My Device Specification

    Intel Core i7 7660U CPU
    16 GB RAM
    Intel Iris Plus Graphics 640
    Any leads to solve the issue would be great!

    :)
     
    venka, Jan 22, 2020
    #1
  2. ShawnIsi Win User

    External Monitor keeps flickering on and off with Surface Pro 2017 via Surface Dock

    I have a 2017 Surface Pro which I connect to a Samsung 4K 28" monitor through a Surface Dock to use it as a desktop PC. However for two years, the screen on the external monitor keeps turning on and off by itself randomly. There are no specific triggers
    that causes this issue that I am aware of. It happens automatically at irregular intervals. I've exhausted all my options trying to diagnose the issue. I spoke with Microsoft employees dozens of times and they've swapped surface pro devices for me, changed
    the surface dock, and I even changed the cables. Nothing. So I updated the software, re-installed the software, ran surface diagnostic tools, updated graphics drivers, and changed refresh rate. This is much like the same issue that people are experiencing
    here in this inserted link:

    4K monitor flashes on and off frequently when plugged directly into my Surface Pro 4

    As shown, this person has the same monitor and has done all the same steps that I've done. Only difference is he has a Surface Pro 4. Now if you read through the comments, a lot of people are experiencing similar issues with DIFFERENT MONITORS. Also this
    problem is two years old if not older. There hasn't seem to be a fix. So clearly, this is not an individual problem. It is a FIRMWARE ISSUE that Microsoft Engineers really need to step up to and fix.

    If I could get the attention of MS support of this then that would be great! Otherwise, has anyone faced the same issue and arrived at a desirable solution?

    Best Regards,

    Frustrated Windows User
     
    ShawnIsi, Jan 22, 2020
    #2
  3. Surface Pro Connecting to Monitor

    Hello,

    I have a Surface Pro 6. I have it connected to a monitor to be used as a second screen. The resolution on the monitor is not the best quality. I have tired adjusting it, but can't seem to get it clear. Any suggestions?
     
    Kelsey Rechetnik, Jan 22, 2020
    #3
  4. Brink Win User

    Random Black screen Surface Pro 2017 connected with 4k monitor

    Updates for Surface Book and Surface Pro 4 - April 5th 2017


    Source: Updates for Surface Book and Surface Pro 4 (05 April 2017) Surface


    See also:
     
    Brink, Jan 22, 2020
    #4
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Random Black screen Surface Pro 2017 connected with 4k monitor

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