Windows 10: Random Black Screens On New Pc

Hello I recently purchased a new pc and I've been having random black screen happen, I've tried everything to fix the issue but nothing is working. I've uninstalled drivers, did a ddu, loweredsettings and nothing has works. I have a nvidia graphics card with the latest update. I also see in my reliability files I'm having crashes:

Description

A problem with your hardware caused Windows to stop working correctly.



Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffd98ca900a460

Parameter 2: fffff80173d2372c

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_19041

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.19041.2.0.0.768.101

Locale ID: 1033



Extra information about the problem

Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Ampere

Server information: ce1ddbae-d82d-4412-8658-153965cad535


Description

Faulting Application Path: C:\Windows\SysWOW64\dllhost.exe



Problem signature

Problem Event Name: MoAppCrash

Package Full Name: Microsoft.SkypeApp_15.67.97.0_x86__kzf8qxf38zg5c

Application Name: praid:App

Application Version: 10.0.19041.546

Application Timestamp: b850de5d

Fault Module Name: combase.dll

Fault Module Version: 10.0.19041.662

Fault Module Timestamp: 8f79024d

Exception Code: c0000005

Exception Offset: 000aa7b2

OS Version: 10.0.19041.2.0.0.768.101

Locale ID: 1033

Additional Information 1: 3c3d

Additional Information 2: 3c3d7c297f16d4c51f3f56105f09dd0f

Additional Information 3: 8db2

Additional Information 4: 8db2c252dd399ad3733f06dde4f3405e



Extra information about the problem

Bucket ID: d308ed88389d81ff91e57e0bfcc6b5a3 1289575458262136227

:)

 

Random Black Screen

Re-installed Catalyst 8.35 drivers (from the original cd) - no luck. Still getting the random black screen.

 

Black Screen, Screen Flickers, Random Freezes

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Method 1: I suggest you to update the Display drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website.

• Press “Windows + X” and select Device manger.
• Select Display Adapter and expand the driver icon.
• Right click on the driver icon and click on Update.
• Follow the onscreen instructions to update the driver.

Refer the link below and check if it helps

Troubleshoot black screen problems

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems



Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

black screen

Hi Ken,

Black screen usually occurs to a Windows device if the system detected that there are some damaged drivers. For us to provide an effective solution, we would need you to answer the following questions:

• Which build, version and edition of Windows is installed on your computer?
• Have you made any changes to the hardware of the PC before this issue occurred?
• Did you encounter any error messages or error codes along with the black screen?

In the meantime, we suggest that you perform the troubleshooting steps provided in this
link. The link serves as a guide on how to address black screen issue.

We are looking forward to your response.