Windows 10: Random BSOD crashes

Discus and support Random BSOD crashes in Windows 10 BSOD Crashes and Debugging to solve the problem; Laptop crashed 3 times over the last 4 days. Tried running the inbuild Windows Memory DIagnostics and no error found. Lenovo diagnosis tool was also... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by KangJing, Jun 20, 2021.

  1. KangJing Win User

    Random BSOD crashes


    Laptop crashed 3 times over the last 4 days. Tried running the inbuild Windows Memory DIagnostics and no error found. Lenovo diagnosis tool was also used and there was no error for all the quick test did not select the extended test option .Can anyone help me check the dmp file below to find out what's wrong?Attached the minidump file in the link below:https://drive.google.com/file/d/1c8kuoMAl2TYJKN89ovCt7I994UKjotH0/view?usp=sharing

    :)
     
    KangJing, Jun 20, 2021
    #1
  2. ARC
    Arc Win User

    Random BSOD while browsing internet


    BitDefender is nothing special. mwac.sys causes BSODs anywhere.
    A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
    In that very thread, the suggested action apparently worked.

    The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
    As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
    That is why I posted that my suggestion may work, or may not. Let us see where it goes.
     
  3. Ztruker Win User
    Random BSOD while browsing internet


    Sorry, Bitdefender is a problem: BSOD BAD_POOL_HEADER - mwac.sys - Malwarebytes Anti-Malware Help - Malwarebytes Forums

     
    Ztruker, Jun 20, 2021
    #3
  4. ARC
    Arc Win User

    Random BSOD crashes

    Random BSODs "Bad_Pool_Caller"


    This BSOD happens anywhere, irrespective of BitDefender. It takes place even when the antivirus is MSE in case of Windows 7. The most common cause is an expired trial or a cracked installation. Some examples:

    We are on our way of troubleshooting. If the uninstallation and reinstallation does not work, we will take the next step.

    I, in general, know what I am doing and what I am suggesting. If I feel that I am unable to control the issue, I will definitely ask for help.
     
Thema:

Random BSOD crashes

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