Windows 10: Random BSOD due to hal.dll or ntfs.sys

Hi,

First of all, excuse me for the english, it's not my native language.

I've bought a MSI Prestige PE60-2QE recently from someone else, after some overheating problems I removed the battery and it got solved. I must tell the HDD got removed for a Samsung 840 EVO 250 GB, and there were a 4GB ram added, that I removed to dodge some bugs.

But BSOD remains (they were already happening before I remove the battery). These BSOD happens randomly, it can be before logging into the computer, or after 5 hours watching things etc.

Here are the two dump files that I can give you from WhoCrashed, because when the BSOD report is at 100%, nothing happens and it keeps on the BSOD so I have to force restart.

On Wed 01/08/2018 21:22:10 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0xD0)
Bugcheck code: 0x124 (0x0, 0xFFFF9709EC903028, 0xBE000000, 0x2117A)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 01/08/2018 19:10:30 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\080118-4984-01.dmp
This was probably caused by the following module: hal.dll (hal+0x3F520)
Bugcheck code: 0x124 (0x0, 0xFFFF958496504028, 0xBE000000, 0x2117A)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

All the drivers are updated, it's a fresh Windows 10 Pro I installed myself and with a strict process, so I don't see from where those BSOD come from. There were a ntfs.sys BSOD but the dump file got deleted :/

Thanks already for the help

EDIT : Added the infos in attachment.

:)

 

HAL DLLs error on XP

' Load needed DLLs for HAL '

http://www.annoyances.org/exec/forum/winxp/t1138501952

Bad ram was the problem.

 

Random BSOD while browsing internet


BitDefender is nothing special. mwac.sys causes BSODs anywhere.
A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
In that very thread, the suggested action apparently worked.

The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
That is why I posted that my suggestion may work, or may not. Let us see where it goes.

 

BSOD dxgmms2.sys

Hi Dan,

Is it a random BSOD or fixed BSOD?

Dxgmms.sys is a DirectX file.

Try the steps mentioned below if it's a random BSOD.

Method 1: I suggest you to try to refer to the suggestion provided in the below Microsoft Help Article about Blue screen issues and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

If the issues still persist, refer to the below method.

Method 2: I would suggest you to update the latest driver for display adapter and you may try to update all the drivers in the Device Manager.

1. Press Windows Key + R Key.

2. Then type “devmgmt.msc” without the quotes and hit on
Enter Key.

3. Expand Display Adapter.

4. Right click on the driver and click on Update driver software.

Please revert if you get the blue screen.

Thank you.