Windows 10: Random BSOD, started happening today

Discus and support Random BSOD, started happening today in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, it's my first post here but I hope I have followed all the instructions on how to do this. This windows 10 was fresh installed about two weeks... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by brunopugliese, Jul 17, 2020.

  1. Random BSOD, started happening today


    Hello, it's my first post here but I hope I have followed all the instructions on how to do this.

    This windows 10 was fresh installed about two weeks ago. The only problems I've had were some random network adapter issues (which experts seems to think can be related due to my initial google searches). The BSODs started happening today, out of nowhere and they seem random. So far I could not pinpoint one specific software that is running at every time a BSOD happens (I had 3 or 4 in the space of a few hours). The blue screen only says it's going to restart my pc (which it never does actually) and calls it a "REFERENCE_BY_POINTER" error with no additional info.

    Windows uptade installed two packages yesterday but it seemed stable after it. In any case, here are the links for both, maybe it matters.
    https://support.microsoft.com/pt-br/...-net-framework
    https://support.microsoft.com/pt-br/...date-kb4565503

    I've attached a zip with the results of V2 log collector, and the Windows Version is: Win10Pro 19041.388

    :)
     
    brunopugliese, Jul 17, 2020
    #1
  2. ARC
    Arc Win User

    Random BSOD while browsing internet


    BitDefender is nothing special. mwac.sys causes BSODs anywhere.
    A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
    In that very thread, the suggested action apparently worked.

    The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
    As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
    That is why I posted that my suggestion may work, or may not. Let us see where it goes.
     
  3. Ztruker Win User
    Random BSOD while browsing internet


    Sorry, Bitdefender is a problem: BSOD BAD_POOL_HEADER - mwac.sys - Malwarebytes Anti-Malware Help - Malwarebytes Forums

     
    Ztruker, Jul 17, 2020
    #3
  4. ARC
    Arc Win User

    Random BSOD, started happening today

    Random BSODs "Bad_Pool_Caller"


    This BSOD happens anywhere, irrespective of BitDefender. It takes place even when the antivirus is MSE in case of Windows 7. The most common cause is an expired trial or a cracked installation. Some examples:

    We are on our way of troubleshooting. If the uninstallation and reinstallation does not work, we will take the next step.

    I, in general, know what I am doing and what I am suggesting. If I feel that I am unable to control the issue, I will definitely ask for help.
     
Thema:

Random BSOD, started happening today

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