Windows 10: Random BSOD while using Firefox

Discus and support Random BSOD while using Firefox in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello! Since I've updated my Windows 10 to the 1903 version I'm having random BSODs while I'm opening new tabs in Firefox. Usually it happens once... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by lakatoslaci43, Aug 21, 2019.

  1. Random BSOD while using Firefox


    Hello!

    Since I've updated my Windows 10 to the 1903 version I'm having random BSODs while I'm opening new tabs in Firefox. Usually it happens once every few days and shortly after I boot up my PC for the first time of the day. The error is the following: DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 and it's apparently caused by the ndis.sys.

    Here is what I've tried so far:
    - Checked my PC for viruses with Malwarebytes and Eset Internet Security. They found nothing.
    - Tried installing the latest Realtek Ethernet driver, then the one which came with my Mobo.
    - Ran SFC Scan
    - Ran CHKDSK
    - Ran DISM

    Sadly none of these have fixed the problem. Any help would be appreciated.

    Here is the result of running the V2 Collector as requested in the stickied post:
    MAIN-PC-(2019-08-21_13-11-08).zip

    :)
     
    lakatoslaci43, Aug 21, 2019
    #1
  2. ARC
    Arc Win User

    Random BSOD while browsing internet


    BitDefender is nothing special. mwac.sys causes BSODs anywhere.
    A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
    In that very thread, the suggested action apparently worked.

    The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
    As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
    That is why I posted that my suggestion may work, or may not. Let us see where it goes.
     
  3. Ztruker Win User
    Random BSOD while browsing internet


    Sorry, Bitdefender is a problem: BSOD BAD_POOL_HEADER - mwac.sys - Malwarebytes Anti-Malware Help - Malwarebytes Forums

     
    Ztruker, Aug 21, 2019
    #3
  4. ARC
    Arc Win User

    Random BSOD while using Firefox

    Random BSODs "Bad_Pool_Caller"


    This BSOD happens anywhere, irrespective of BitDefender. It takes place even when the antivirus is MSE in case of Windows 7. The most common cause is an expired trial or a cracked installation. Some examples:

    We are on our way of troubleshooting. If the uninstallation and reinstallation does not work, we will take the next step.

    I, in general, know what I am doing and what I am suggesting. If I feel that I am unable to control the issue, I will definitely ask for help.
     
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Random BSOD while using Firefox

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