Windows 10: Random BSoDs (BUGCODE_USB_DRIVE) Could it be a hardware problem?

Hey Everyone,
I have been facing random BSoDs on a used laptop (Dell Latitude E5450) I purchased from a friend lately. I hope if you can diagnose the problem and mention if it could be a hardware related problem so I could return the laptop back if it is!

Here is the Log collector output (contains the dumps and driver list) from Windows 10 and 8.1 installation:
Windows 10: https://1drv.ms/u/s!AjD5HZNO75dkc2l3d_5yFVHaGhs?e=F42ZJb

Windows 8.1: https://1drv.ms/u/s!AjD5HZNO75dkdHIk41i2YkUfaQA?e=ac1gxm

Here's what I did so far:
- updated Windows 10
- updated all drivers from the manufacturer's website using the laptop's serial number
- tried a forced driver installation for the USB (I found the drivers on driverpack solution website)
- reset Windows 10 then used Driverpack solution to install drivers instead of manufacture's
- fresh installed Windows 10 and used the manufacturer's drivers
- updated the BIOS
- disabled the USB 2.0 and 3.0 controllers in the BIOS
- Ran a Memtest with no errors for about 6 hours
- Installed windows 8.1 -as it is the machine's original OS-
- updated windows 8.1 and installed latest manufacturer's drivers

After every step I mentioned above I still got the same BSOD or and sometimes another one. and with Windows 8.1 it also started to crash and shutdown without any BSOD or a Minidump and nothing showed in the Event viewer.

submitted by /u/fawal_1997
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:)

 

Random BSOD while browsing internet


BitDefender is nothing special. mwac.sys causes BSODs anywhere.
A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
In that very thread, the suggested action apparently worked.

The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
That is why I posted that my suggestion may work, or may not. Let us see where it goes.

 

Random BSOD while browsing internet

Sorry, Bitdefender is a problem: BSOD BAD_POOL_HEADER - mwac.sys - Malwarebytes Anti-Malware Help - Malwarebytes Forums

 

Random BSOD errors

Background

• Whilst only bought recently, my laptop (Dell XPS 9560) has a history with random BSOD errors that tend to increase in frequency with time until the laptop becomes unusable.
• The laptop was given a fresh format and installation recently.
• Software installed – Installed Windows 10, Office, Winrar, Adobe Reader, Visual Studio 2015, SQL Server, Chrome, DropBox, Google Backup and Sync
• Within two weeks it reverted to giving BSOD errors.
  • Dumps from c:\windows\minidump available at: Dropbox - File Deleted

Symptoms

• Random BSOD errors
  • Page fault in non-paged area (NTFS.sys)
  • IRQL not less than or equal
• Backup and Sync crashes very regularly (no user friendly message, just googledrivesync.exe has stopped working)

• Chrome crashes quite regularly (ah snap! message). This happened both before and after the format.
• Windows Update fails

Things I tried

• Uninstalling and re-installing Chrome and Backup & Sync
• Downloaded and installed Dell Updates
  • Specifically a BIOS update (installed successfully)
• Ran Dell Diagnostics (at boot time)
  • No issues found
• Ran Dell SupportAssist Hardware Checkup
  • Succeeded
• Windows Update
  • In Normal Mode: Message shows up indicating that the system is not up to date. Upon clicking Check for Updates, updates seem to download but then quit abruptly during installation. Same error indicating system is not up to date shows.
  • In Safe Mode: Upon clicking Check for Updates the Windows Update window closes abruptly.
• sfc /scannow
  • In Normal Mode: Error at 3%: Windows Resource Protection could not perform the requested operation
  • In Safe Mode: Ran successfully, no violations found
• Chkdsk /f c:
  • Ran successfully
• Windows Memory Diagnostic
  • Succeeded
• MemTest86 (more advanced memory test)
  • Freezes mid-way (tried twice)
• Ran Dell SupportAssist Drivers and Downloads
  • BIOS update
  • Network driver (Intel 8265) – Failed. Installed separately through device manager.
• Step #9 seems to have solved some of the issues:
  • Windows update succeeded (#4)
  • Sfc /scannow succeeded in normal mode (#5)
  • BSOD errors persisted though (091317-8562-01.dmp occurred after the update)

Thing I did not try

• Eliminating hardware (e.g., memory stick)
• Running Driver verifier

***Post moved by the moderator to the appropriate forum category.***