Windows 10: Random BSOD's when playing Youtube videos on Chrome

I have been experiencing BSOD's lately when using Youtube on chrome. In line with the title, this BSOD occurs without any warning or any sort of performance drops, it just randomly and instantaneously happens. Also, I haven't tested if it is only limited to Youtube and browsing on chrome.The minidumps result almost always list driver irql_less_or_not_equal and one bad_pool_caller. When I analyzed the minidumps using WinDbg, these tcpip.sys, netio.sys, and ntoskrnl.exe are almost always listed as probable causes. I have tried to fix this myself by browsing on past answered questions of simil

:)

 

Troubleshooting help: YouTube videos won't play on Windows 10 PC

I just got a new Windows 10 PC & I'm finding that it won't play YouTube videos. Specifically YouTube. In the video area the loading indicator circles indefinitely and I see this message...

Additional info & steps I've tried...

• Netflix plays flawlessly
  
• Other Macs, PCs, iOS & Android devices on the same network play YouTube videos no problem
  
• I restarted the machine
  
• Restarted the cable modem
  
• The machine can do other Internet stuff fine -- browse websites, email, etc.
  
• I cleared the browser cache & browsing data
  
• I tried a different browser (I tried Chrome & MS Edge)
  
• I looked under "Windows Defender Security Center > App & browser control" but I don't see anything there about blocking videos.
  
• Turned off ad blocker
  
• Tried connecting via Ethernet and wi-fi
  
• No peripherals connected to the machine
  

System info

Gigabyte Aero 15x
Windows 10 Pro

Version 1803

Installed on 8/14/2018

OS build 17134.228

Any help, advice, or further troubleshooting steps would be greatly appreciated. Thanks

 

KB3149135 and KB3163018 causing Youtube (or other videos) unable to play at full screen mode.

To your questions:

Before we assist further, I would like to ask you a few questions:

• 
  Which browser are you using to browse YouTube videos (Edge, Internet Explorer, other
  
  • All: Chrome, Edge, IE.
• 
  Did you check if similar issue persists on browsing YouTube videos on other browse
  
  • Yes, happens on all browsers.
• 
  Does the issue occur on playing videos saved in the system drives?
  
  • No, only online videos on browsers.

I tried your suggestion twice to uninstall the drivers and reinstalling it again, didnt work.

I also tried installing the update in clean boot, also didnt work.

I am sure it is not a browser issue. Here is my debug:

I went one step further.

Upon installing the 2 updates, I uninstalled security update KB3163018 only, and i was able to play full screen mode again. BUT, problem is Windows keeps forcing me to install KB3163018 every time!!! And when this KB3163018 is installed, my youtube can't
play full screen mode again. And I have to go programs feature to uninstall this update everyday! Please help address this issue. Thanks!

 

Chrome Crashing & Video won't play

Hi Jone,

Thanks for replying to us with the status of your issue.

To assist you better, please provide few details.

• 
  Is the issue with playing video is only with confined to specific browser?
  
• 
  What is the make and model of your computer?
  

As the issue still persists, I suggest you to try the below steps.

Step 1: For the issue related to Chrome, refer to the below link:

Google Chrome Help

Step 2: For the issue related to paying video through browser, try updating Add on in Internet explorer and check if it helps.

Refer to the below link:

http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-11

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.