Windows 10: Random BugCheck Errors/Restarts with Win 10 Pro

Hello, I have a brand new HP EliteBook 840 G4 with Win 10 Pro (10.0.17763 Build 17763) that randomly restarts with these errors:


The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a (0x0000000000000404, 0xfffffde787454f08, 0x8a0000033cd80863, 0xfffffdef87454f08).



The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0xffffa604e2546288, 0x0000000000000002, 0x0000000000000000, 0xfffff8001c55996d).


Can someone please help me understand these issues and how to fix them?


I have provided the mini dump and MSInfo files at the below link:

https://drive.google.com/drive/folders/0B-pIFQfbt9tVaURMTWZaS1NzeVk


Thanks,

Justin

:)

 

random restarts

Hi,

If a Windows computer random restarts, the device usually have some damaged system components. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows is installed on your computer?
• What changes have you made to the device before this issue occurred?
• What troubleshooting steps was already performed to your laptop?

In the meantime, it will be best to make sure that the latest update of Windows is installed on your device. If the same issue happens after installing Windows Update, we suggest running the power troubleshooter. To do so, follow these steps:

• Open the Control Panel.
• Using the search bar at the upper-right corner, type troubleshooting.
• From the search results, click on Troubleshooting and then select System and Security.
  
• Click on Power and then follow the prompts to successfully run the tool.

We are looking forward to your response.

 

Random Computer Restarts

I got this bugcheck error on a random computer restart. The computer just reboots for no reason. It has happened a half a dozen times.

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffff848a23cf58f8, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\030818-7281-01.dmp. Report Id: 7928fc7f-c1d9-464a-97d5-773da3f39bce.

 

How to troubleshoot an error that appears only at Restart or Sign out?


I get an error pop-up error message not every, but almost every time I Restart or Sign out. It's the screen with blue background and on top of Restart or Sign out text an error window says:

Explorer.exe - Application error. The instruction at 0x000… referenced memory at 0x000... The memory could not be written.

Sometimes the error code is just zeros, sometimes random numbers. I have tried so much already to troubleshoot this. For example these did not help in any way:

• MemTest86+ (no problems)
• Disabling any Services, Autoruns/ShellExView entries
• Low resolution mode
• BIOS settings are fine, no overclocking etc.
• DISM.exe and sfc
• etc.

However, these do make the error go away:

• End process for explorer.exe before Restart or Sign out
• Safe Mode
• Creating a new user profile (almost the same as clean installing Windows, many full days of work)
• Uninstalling NVIDIA graphics driver (then the card is unusable, of course)
• Disabling Device Manager / Display Adapters / NVIDIA GeForce GTX 1080

I already contacted NVIDIA and the graphics driver is not the culprit. Something has gone wrong with the user profile as the same driver works just fine in a new profile (and there's nothing wrong with the driver anyway, it's just the Restart or Sign out process that has a problem).

What can I do to fix this? One useful thing would be to have a step-by-step procedure for the Sign out. So that it'd ask before continuing to the next step and list what it's doing. Or if I could just disable whatever it does when the error appears.