Windows 10: Random crashes leading to restarts

Hi,


I have recently experience random crashes which results into a restart for Windows 10. I have looked through the event viewer to check on the date in which first started and it was on 3/11/2021.



Before logging down the event whereby the system has rebooted, there is another log that states the shutdown timing and date was unexpected.



The rest of the crash logs have similar description. However, I've found a new log which differs from the previous.



I've searched up the community and found one solution is to do a sfc scan. I did it but there was no issues with it.



I then went to update my drivers via device manager but all of them are up to date. Did an antivirus scan as well which doesnt return any threats.


I have done a windows update recently too.




May I know if someone is able to assist me on this as the constant crash is really hindering me from work and casual use. I can upload the MEMORY.DMP file if needed.


Thank you!

:)

 

random restarts

Hi,

If a Windows computer random restarts, the device usually have some damaged system components. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows is installed on your computer?
• What changes have you made to the device before this issue occurred?
• What troubleshooting steps was already performed to your laptop?

In the meantime, it will be best to make sure that the latest update of Windows is installed on your device. If the same issue happens after installing Windows Update, we suggest running the power troubleshooter. To do so, follow these steps:

• Open the Control Panel.
• Using the search bar at the upper-right corner, type troubleshooting.
• From the search results, click on Troubleshooting and then select System and Security.
  
• Click on Power and then follow the prompts to successfully run the tool.

We are looking forward to your response.

 

Random Crash/Freeze on Build 10130


Hello everyone.

I have been running the Windows 10 preview for the last few months and other than a driver issue here or there, did not experience any real problems. However, with the last update to build 10130, I have been experiencing a random crash/freeze that manifests itself in one of two ways:

1. If I step away from the computer and come back before the monitor is set to go to sleep, I will come back to a frozen cursor, unable to do anything.
2. If I step away from the computer and come back after the monitor has gone to sleep, I will come back to a black screen, unable to do anything.

In both cases, I have to hold the power button in to shut down the computer for a restart.

Any direction or help would be greatly appreciated.

 

random restarts

Hi Lili,

Hardware failure or system instability can cause the computer to
randomly restarts. As our initial troubleshooting step, we suggest you to run the Power troubleshooter on your computer and check if it fixes the issue. Here are the steps:

• Press Windows key.
• Type Troubleshoot.
• Under Find and fix other problems look for
  Power.
• Then Run the troubleshooter.

Update us with the outcome and if you need further assistance.