Windows 10: Random freezes and total crashes while gaming/loading games

Dear people. My PC freeze randomly while gaming. (Cities Skylines, 7Days to Die, Minecraft) Me and my son check everything: RAM, Mainboard, CPU, GPU, SSD, HDD, even the SATA cable. I've got a new power adapter too. (450W)
Yesterday I use the troubleshooting in Win10 for my WiFi card and it found an problem and fixed it.
More information is in the Zip file.
Thanks for your help.

:)

 

XBOX One - Rise of the Tomb Raider (Downloaded)

My saved game won't open. While loading it freezes and crashes. Tried rebooting the system, but nothing works. Is this happening to others? Fixes? I'm pissed because I'm several hours into the game.

 

Microsoft Solitaire collection keeps crashing

Every time open a game, the game keeps crashing while starting or even loading. I want a way to recover this.

 

The logs are in a foreign language and cannot be scanned or read.
Please change the default language to English and re-post the zip so that the logs can be troubleshooted.
Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
BSOD - Posting Instructions - Windows 10 Forums


Please update the system specs in the "My Computer" section:

How To Fill Out Your System Specs
System Specs - Fill in at Ten Forums:
System Specs - Fill in at Ten Forums General Tips Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums


Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

 

Thank you for your help. I changed the language, so I can send a new Zip file. Also I updated my system specs.

 

The logs are still in a foreign language. When the DM log collector appears on the desktop please view the event txt or msinfo32 and make sure that they are in English so that the logs can be scanned and read.
Language - Add, Remove, and Change in Windows 10 General Tips Tutorials
BSOD - Posting Instructions - Windows 10 Forums

In the left lower corner search type winver
Post an image of the pop up into the thread.
Take Screenshot in Windows 10 General Tips Tutorials

 

Thanks again for your help. Appreciate it.
I change the language again, run the dm_log_collector and view a couple of logs to see what language it is. It seems to be english, mixed with ger too. Sorry.
The new Zip File and a screenshot of my Win10 Version is attached.
I hope, that is now readable for you. And sorry for the inconveniences. :I

 

Hi pnumenwiese ,

Welcome to Ten forums BSOD forum.

1) In the left lower corner search type: system > open system control panel > on the left pane click advanced system settings > on the advanced tab in startup and recovery click on settings > post an image into the thread
2) In the left lower corner search type clean > open disk clean up > use the scroll bar to post images of the rows into the thread
3) If you use Ccleaner > click on windows tab > scroll down to system and advanced > post an image into the thread
4) If you use any other cleaning program please post the information into the thread
5) Please make sure that there is no overclocking during the troubleshooting process
6) Sometimes there are problems in the bios that produce bsod.
The BIOS: Version/Date American Megatrends Inc. P1.60, 17/06/2016
7) Please check to see if this is the most up to date version.
8) Open the website for the computer's drivers and post a URL into the thread.
9) To ensure that there are no improper bios settings please reset the bios.
10) Sometimes there can be failure to boot after resetting the bios.
11) So please make sure your files are backed up.
12) Please make a backup image with Macrium:
Macrium Software | Macrium Reflect Free:
Macrium Software | Macrium Reflect Free
13) And please create a brand new restore point.
How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computers CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow
14) Open administrative command prompt and type or copy and paste:
15) sfc /scannow
16) dism /online /cleanup-image /restorehealth
17) chkdsk /scan
18) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
19) Download and install Whocrashed
Resplendence Software - WhoCrashed, automatic crash dump analyzer
20) above analyze click on tools > crash dump test > type: ACCEPT
21) analyze > post results into the thread
22) run the DM log collector after the test dump and post a zip into the thread
BSOD - Posting Instructions - Windows 10 Forums
23) anytime there is a new dump please post a new zip into the thread




Code: Event[675]: Log Name: System Source: volmgr Date: 2017-11-14T14:29:11.681 Event ID: 46 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-HBIC08O Description: Crash dump initialization failed![/quote] Code: 12/11/2017 20:41 Windows Error Reporting Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Maxwell_3D, type 0 Event Name: LiveKernelEvent Response: Nicht verfügbar Cab Id: 8c77c440-7f03-4d63-a5e1-5c6c343d7718 Problem signature: P1: 141 P2: ffffbf09cb8af010 P3: fffff80698be6b2c P4: 0 P5: 20 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20171112-2141.dmp \\?\C:\WINDOWS\TEMP\WER-22006515-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDE3D.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDE4C.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDE6D.tmp.txt \\?\C:\Windows\Temp\WER3B90.tmp.WERDataCollectionStatus.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_1c90a59e98c309ee33a55e23d6b708e27f8d6b6_00000000_cab_07a04582 Analysis symbol: Rechecking for solution: 0 Report ID: 3a928c9c-79e9-4791-8ae0-1cc6bd175894 Report Status: 268435456 Hashed bucket:[/quote] Code: Event[517]: Log Name: System Source: Microsoft-Windows-Kernel-Boot Date: 2017-11-14T13:00:37.737 Event ID: 29 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT-AUTORITÄT\SYSTEM Computer: DESKTOP-HBIC08O Description: Windows failed fast startup with error status 0xC0000411.[/quote] Code: Event[464]: Log Name: System Source: Display Date: 2017-11-12T21:41:14.862 Event ID: 4101 Task: N/A Level: Warning Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-HBIC08O Description: Display driver nvlddmkm stopped responding and has successfully recovered.[/quote] Code: Name NVIDIA GeForce GTX 960PNP Device ID PCI\VEN_10DE&DEV_1401&SUBSYS_32011462&REV_A1\4&393F474&0&0020 Adapter Type GeForce GTX 960, NVIDIA compatible Adapter Description NVIDIA GeForce GTX 960 Adapter RAM (1,048,576) bytes Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll Driver Version 23.21.13.8831 INF File oem1.inf (Section110 section) Colour Planes Not Available Colour Table Entries 4294967296 Resolution 1280 x 768 x 59 hertz Bits/Pixel 32 Memory Address 0xFD000000-0xFE0FFFFF Memory Address 0xC0000000-0xD1FFFFFF Memory Address 0xD0000000-0xD1FFFFFF I/O Port 0x0000E000-0x0000EFFF IRQ Channel IRQ 44 I/O Port 0x000003B0-0x000003BB I/O Port 0x000003C0-0x000003DF Memory Address 0xA0000-0xBFFFF Driver c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_c791f781cd94491f\nvlddmkm.sys (23.21.13.8831, 16.20 MB (16,989,296 bytes), 15/11/2017 18:21)[/quote]

 

Here are the screenshots you've asked for.

 

the link to download the latest version for my AS ROCK with BIOS: ASRock > 970M Pro3

 

Please change system failure from a check box to an un-check box for automatic restart.
This will allow you to view the bsod window for the bugcheck.
Sometimes the misbehaving driver may displayed in the form *.sys.
If you see a driver listed please record it and post it into the thread.

Were you able to view the bios versions on the As Rock website?

 

Well, zbook. I think, I can't do this by myself. My English isn't well and I need help to translate all those.
No, I didn'd found the version of the BIOS. But it should be ok. I bought the Mainboard one year ago, so the drivers may be the newest, I think.
My son has to help me install and update things. He will take a look at our thread tomorrow when he's at home.
Thank you for your help and for your time, zbook!

 

You are welcome and can run through the steps at a comfortable pace.

 

Hello zbook!
I do some changes: first I un-check box for the automatic restart.
I don't update my BIOS, because it's the same version-P1.60
And I run WhoCrashed. Unfortunatley it doesn't found any dump files. I changed the settings where to store the dumps but it didn't work.
And last I bought this WLAN adapter: Wifi Adapter Dootoper Wlan Stick 600 Mbit: Amazon.de: Computer Zubehör
When I wanted to disable the WLAN card(?), my PC crashed for the last time. Is it possible, that the TP LINK 300 Mbps Wireless N adapter is the culprit?
Best wishes!

 

For Whocrashed: Above analyze click on tools > crash dump test > type: ACCEPT
Click analyze > view results > should see dead or deaddead
After the above submit a new zip: BSOD - Posting Instructions - Windows 10 Forums


For post #6 please indicate the progress with each step.


VIDEO_TDR_ERROR

A VIDEO_TDR_ERROR always relates to the system's graphics card (TDR = Timeout Detection Recovery). This could be down to a number of reasons including drivers, heat, power to the card, a faulty PCI-e slot or simply a defective GPU.

Please download and run the newest version of HWiNFO64 and post a screenshot of the "System Summary" window here.
Take Screenshot in Windows 10 General Tips Tutorials


HWiNFO64
HWiNFO - Download
Hardware Info (HWiNFO) is a powerful system information utility designed especially for detection of hardware.

Measure the GPU's temperatures at idle and under load
Ensure the GPU is free from dust build up and that the fan is working correctly
Reseat the GPU and check all connections are securely made
Check PSU voltages in BIOS
Try a different card in the system


What are the BIOS 3.3, 5 and 12 voltage values?
What are the CPU voltage and frequency?

Code: 21/11/2017 20:41 Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_nvlddmkm.sys_Maxwell, type 0 Event Name: LiveKernelEvent Response: Nicht verfügbar Cab Id: e60229f7-eaa9-43f5-9514-c41278b9d95f Problem signature: P1: 117 P2: ffffdd016d5ef4a0 P3: fffff8051f466e6c P4: 0 P5: 42c P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20171121-2139.dmp \\?\C:\WINDOWS\TEMP\WER-8122265-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD81.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD91.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDB1.tmp.txt \\?\C:\Windows\Temp\WER93D4.tmp.WERDataCollectionStatus.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_e1103fdaf57629cc5fe595239b1576a4d45f411_00000000_cab_232d977d Analysis symbol: Rechecking for solution: 0 Report ID: 4f1552f2-f35e-4782-8cf9-f732b569c46f Report Status: 268435456 Hashed bucket:[/quote]
Code: 12/11/2017 20:41 Windows Error Reporting Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Maxwell_3D, type 0 Event Name: LiveKernelEvent Response: Nicht verfügbar Cab Id: 8c77c440-7f03-4d63-a5e1-5c6c343d7718 Problem signature: P1: 141 P2: ffffbf09cb8af010 P3: fffff80698be6b2c P4: 0 P5: 20 P6: 10_0_16299 P7: 0_0 P8: 768_1 P9: P10: Attached files: \\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20171112-2141.dmp \\?\C:\WINDOWS\TEMP\WER-22006515-0.sysdata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDE3D.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDE4C.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDE6D.tmp.txt \\?\C:\Windows\Temp\WER3B90.tmp.WERDataCollectionStatus.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_1c90a59e98c309ee33a55e23d6b708e27f8d6b6_00000000_cab_07a04582 Analysis symbol: Rechecking for solution: 0 Report ID: 3a928c9c-79e9-4791-8ae0-1cc6bd175894 Report Status: 268435456 Hashed bucket:[/quote]