Windows 10: Random Freezing and Shutdown issue.

Discus and support Random Freezing and Shutdown issue. in Windows 10 BSOD Crashes and Debugging to solve the problem; I have this issue for more than a year now. My laptop would freeze randomly ever since I did an update from Windows 1903 to 1909. Not a single update... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by ptrwg_, Nov 27, 2020.

  1. PTRWG_
    ptrwg_ Win User

    Random Freezing and Shutdown issue.


    I have this issue for more than a year now. My laptop would freeze randomly ever since I did an update from Windows 1903 to 1909. Not a single update released has fixed this issue for me. I can go a few days just fine. Four days max. And then the issue will come. Sometimes when it freezes, my screen would go black. Its not completely shutdown because i can see the screen is not completely black. There's like a very faint light on the screen still. The backlight on my keyboard would still be up but i can't press anything. I have to do a hard reboot every single time. Anyone else is facing this issue? When this happen, sometimes in the even viewer would log that my laptop was shut down unexpectedly. Sometimes, it won't record it at all. I have updated every driver. I have reinstalled windows multiple times. Even had the GeekSquad people to reinstall a fresh Windows for me. Less than 48 hours, the freezing issue came back. They told me its not an a hardware issue. I tried every solutions that I could find on the internet but found no luck.

    The laptop that I'm using is MSI GS63 Stealth 8re, 16 GB of ram, 64-bit. Running Windows 10 version 2004

    :)
     
    ptrwg_, Nov 27, 2020
    #1
  2. TIGR
    TIGR Win User

    Random freezes or shut downs

    Completely random freezing/shutdowns on a system with no recent hardware changes, and hard drive, memory, and PSU fine, usually means a software issue (file corruption or malicious software). I suggest following DavidV's recommendations.
     
    TIGR, Nov 27, 2020
    #2
  3. FORUMSVIEWER
    forumsviewer Win User
    Random freezes or shut downs

    Hrrmmmm... but wouldnt formatting and reinstalling windows fix the issue since the virus/trojan/spyware isnt on the system any longer?
     
    forumsviewer, Nov 27, 2020
    #3
  4. ROBERT CAW
    Robert Caw Win User

    Random Freezing and Shutdown issue.

    Windows 10 Stuck on Repair, getting random shutdown.

    We just want to verify a few things about the issue you're having with the issue that's going on on your PC. Please provide answers to the questions below:

    • Can you tell us what were the troubleshooting steps that you have done so far?
    • About the random shutdown, is this concern happening prior to the update?

    We'll wait for your reply.
     
    Robert Caw, Nov 27, 2020
    #4
Thema:

Random Freezing and Shutdown issue.

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