Windows 10: Random Freezing - Can't identify cause - please help.

Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffff9e8ffd09e420
Parameter 2: fffff80044dc2610
Parameter 3: 0
Parameter 4: 574
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_nvlddmkm.sys_Unknown
Server information: 8a170ebe-acfc-4f04-967b-ac425ab6fc8c


ASUS B365M-Plus MB - I7-9700F CPU 64GB Ram Vengeance LPX Gigabyte 2060 Super Video


Thank you - Reports as a hardware issue, not sure what component.

:)

 

Windows 10 random freeze

Hi,

Did you make any changes recently to the computer which may have led to random freeze?

Random hangs are often due to damage to the Windows configuration, faulty hardware, or malware. However, because this behavior is random, it can be especially difficult to identify the proper cause.

Random hangs can also be caused by other faulty hardware. Consult with your PC manufacturer to run available hardware diagnostics. This could include:

• PC diagnostics that test the integrity of the core PC devices, such as the processor fans and cooling system
• Video and display diagnostics
• Additional hard drive diagnostics

I would request you to perform SFC scan(if you have not tried it) and then check if it helps.

System File Checker is a utility in Windows that allows users to
scan for corruptions in Windows system files and restore corrupted files.

To know about SFC and to perform a SFC Scan, please refer to the below link:

https://support.microsoft.com/en-us/kb/929833

Note: Steps mentioned for Windows 8/8.1, will work fine with Windows 10.

Please revert if you still face the random hang.

Thank you.

 

Random freezes or shut downs

Completely random freezing/shutdowns on a system with no recent hardware changes, and hard drive, memory, and PSU fine, usually means a software issue (file corruption or malicious software). I suggest following DavidV's recommendations.

 

Random freezes

Thanks for your reply.

I did upload the debug zip.How do I get you the System dump?

Also clean boot is the first thing I try when I have major issue like this. That's how I came to the conclusion that it might be nVidia drivers causing the problems. I rolled back to the version from last month and the issue seems to be very minimal now. May be one random freeze a day. Disabling Link State Power Management in power option helped a lot too.