Windows 10: Random Freezing, Rebooting, Missing Cursor or Unresponsive Touchpad

I have been experiencing random freezing and rebooting since Nov. 24th. I spent the day working and using the laptop like normal before this happened when I stepped away to eat. I called Asus today to try and find a fix to this. After explaining they asked me to check on the system updates. I had two that hadn't gone though and so I started them, which led to the support personnel to end the call. I have checked the update history and saw one of the two had failed.


2018-11 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4467682) (4)

Last failed install attempt on ‎11/‎27/‎2018 - 0x80073712


2018-09 Update for Windows 10 Version 1803 for x64-basted Systems (KB4100347)

Successfully installed on 11/27/2018


I honestly do not know what to do now between the freeze/reboot issue and a touchpad that wont respond.

:)

 

Lost touchpad cursor after Windows Update

Hi,

One of the possible reasons why you're getting this concern is due to system conflicts such as outdated drivers. To better assist you with the touchpad query, we'd like to ask a few questions:

• Have you tried running the Windows Update Troubleshooter?
• Were you able to fix Windows update errors? You may click this link and follow the steps provided.

We also suggest that you revive the unresponsive touchpad. To do this, you may check the steps below:

• Open Settings and click Devices.
• Select Mouse and touchpad option and click Additional mouse options.
• The Mouse Properties window will open. Select the tab that names your laptop's touchpad, usually named after the brand and the touchpad model.
• If you don’t see such a tab, go to the tab labeled Device Settings or
  ELAN where you can find your touchpad listed under Devices.
• Click on the touchpad to select and press the Enable button.

Please post back with the status of the issue, we'll be glad to assist you further.

 

Random Crash/Freeze on Build 10130


Hello everyone.

I have been running the Windows 10 preview for the last few months and other than a driver issue here or there, did not experience any real problems. However, with the last update to build 10130, I have been experiencing a random crash/freeze that manifests itself in one of two ways:

1. If I step away from the computer and come back before the monitor is set to go to sleep, I will come back to a frozen cursor, unable to do anything.
2. If I step away from the computer and come back after the monitor has gone to sleep, I will come back to a black screen, unable to do anything.

In both cases, I have to hold the power button in to shut down the computer for a restart.

Any direction or help would be greatly appreciated.

 

Hanging cursor

Hi,

There are several reasons why the cursor doesn't respond. One of which is due to a faulty pointing device. To isolate the issue, kindly answer the following questions:

• Does the whole system freeze or just the cursor?
• Are you using the laptop's touchpad or an external pointing device?
• Were there any changes made to your laptop prior to the issue?
• What troubleshooting steps have you done so far?

We're looking forward to your response.