Windows 10: Random Locking of Laptop Unresolved

Dear Microsoft Support,


My Windows 10 laptop keeps entering Sleep mode randomly. I found an article on your community forum, initiated by Elisa Siofele-Ropati, who complained that her machine kept locking randomly https://answers.microsoft.com/en-us...randomly/0671b0d1-22d8-4ffd-b5ee-21a7137f269c.


I have attempted to follow the steps and methods of this article i.e. setting lock and sleep to "Never", performing a clean boot to troubleshoot programs, and checking the display adapters. The troubleshooting using a clean boot yielded no clues as to what program keeps putting my machine to sleep. As for checking the updates on my display adapters, there was an irregularity. May this be the underlying problem? Please could I ask for your assistance?


The first adapter, "IntelR HD Graphics", is working normally and has been updated. The second listed, "Microsoft Basic Display Adapter", has this status: "This device is not working properly because Windows cannot load the drivers required for this device. Code 31


The driver trying to start is not the same as the driver for the POSTed display adapter."

The Events of this adapter are as follow must've been a past user's doing: Device install requested > Device configured display.inf > Device installed display.inf_amd64_ec86a3713fa47689 > Device not started BasicDisplay



When I try to update its driver, it simply says: "The best drivers for your device are already installed."


Am I looking in the wrong place for the root of the problem? Please may I ask for your help, since it's very disruptive! :


Sincere thanks for your consideration.


Warm regards,

Brendan

:)

 

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Lock ups can be caused by overheating, or sound failure.

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