Windows 10: Random screen freezes

Discus and support Random screen freezes in Windows 10 Ask Insider to solve the problem; I have been having troubles with my Windows 10 laptop for the past few weeks. At completely random intervals, my screen will completely freeze,... Discussion in 'Windows 10 Ask Insider' started by /u/drask102, Sep 21, 2020.

  1. /U/DRASK102
    /u/drask102 Win User

    Random screen freezes


    I have been having troubles with my Windows 10 laptop for the past few weeks. At completely random intervals, my screen will completely freeze, preventing me from moving my mouse or viewing any changes on my screen. However, my computer itself is still running; I can still continue to hear videos or Zoom calls, I am just unable to interact with anything. Does anyone know what may be causing this?

    submitted by /u/drask102
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    :)
     
    /u/drask102, Sep 21, 2020
    #1
  2. VINSTERX
    vinsterX Win User

    Random Crash/Freeze on Build 10130


    Hello everyone.

    I have been running the Windows 10 preview for the last few months and other than a driver issue here or there, did not experience any real problems. However, with the last update to build 10130, I have been experiencing a random crash/freeze that manifests itself in one of two ways:

    1. If I step away from the computer and come back before the monitor is set to go to sleep, I will come back to a frozen cursor, unable to do anything.
    2. If I step away from the computer and come back after the monitor has gone to sleep, I will come back to a black screen, unable to do anything.
    In both cases, I have to hold the power button in to shut down the computer for a restart.

    Any direction or help would be greatly appreciated.
     
    vinsterX, Sep 21, 2020
    #2
  3. TIGR
    TIGR Win User
    Random freezes or shut downs

    Completely random freezing/shutdowns on a system with no recent hardware changes, and hard drive, memory, and PSU fine, usually means a software issue (file corruption or malicious software). I suggest following DavidV's recommendations.
     
    TIGR, Sep 21, 2020
    #3
  4. FORUMSVIEWER
    forumsviewer Win User

    Random screen freezes

    Random freezes or shut downs

    Hrrmmmm... but wouldnt formatting and reinstalling windows fix the issue since the virus/trojan/spyware isnt on the system any longer?
     
    forumsviewer, Sep 21, 2020
    #4
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Random screen freezes

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