Windows 10: Random shut down while gaming

So I'm not actually getting a BSOD, but this seemed like the best place to post this. I am using Windows 10 Education, Build 19042.630

While gaming, my PC will shut down sometimes. Going to the event viewer, I find the following:

For the Critical event (The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.)
- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID 41

Version 8

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated

[ SystemTime] 2020-11-17T23:00:55.6564319Z

EventRecordID 3888

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer DESKTOP-TBSC6JU

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 3
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI false
CheckpointStatus 0
CsEntryScenarioInstanceIdV2 0
LongPowerButtonPressDetected false

And now the warning that occurred at the same time (The driver \Driver\WudfRd failed to load for the device ROOT\WindowsHelloFaceSoftwareDriver\0000.)
- System

- Provider

[ Name] Microsoft-Windows-Kernel-PnP
[ Guid] {9c205a39-1250-487d-abd7-e831c6290539}

EventID 219

Version 0

Level 3

Task 212

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2020-11-17T23:00:55.7286785Z

EventRecordID 3891

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 548

Channel System

Computer DESKTOP-TBSC6JU

- Security

[ UserID] S-1-5-18


- EventData

DriverNameLength 40
DriverName ROOT\WindowsHelloFaceSoftwareDriver\0000
Status 3221226341
FailureNameLength 14
FailureName \Driver\WudfRd
Version 0

:)

 

Random shut down and restart??

Computer: Intel (R) Pentium (R) Dual cpu
E220@2.406hz
2.42 GHZ, 2.00 GB of RAM
Windows xp

Ever since I replaced the fan (with heat sink) the computer has randomly shut down and then restarted, at first during streaming, and now, will shut down and restart anytime. I tried to replace the graphics card to no avail. *Confused *Mad

One suggestion was to replace the RAM.

Any suggestions on how to repair my computer?

 

i just downloaded a game and it will open and shut automatically

Hi john,

For a better clarity on the issue, please answer the below questions;

• Please specify the game you are having issue with?
• Are you getting any error messages while opening the game?
• Also, did you download the game from windows Store?

For workaround, I would suggest you to follow the below steps and see if the issue can be resolved.

• Type Troubleshooting in the search next to start on the desktop.
  
• Click on View All on left side and select Windows Store Apps.
• Follow the onscreen instructions.

Get back to us for further assistance, we will be glad to help you.

 

Random freezes or shut downs

Completely random freezing/shutdowns on a system with no recent hardware changes, and hard drive, memory, and PSU fine, usually means a software issue (file corruption or malicious software). I suggest following DavidV's recommendations.