Windows 10: Random shut down while gaming

Discus and support Random shut down while gaming in Windows 10 Gaming to solve the problem; So I'm not actually getting a BSOD, but this seemed like the best place to post this. I am using Windows 10 Education, Build 19042.630 While gaming,... Discussion in 'Windows 10 Gaming' started by IAimBoots, Nov 19, 2020 at 3:07 PM.

  1. IAimBoots Win User

    Random shut down while gaming


    So I'm not actually getting a BSOD, but this seemed like the best place to post this. I am using Windows 10 Education, Build 19042.630

    While gaming, my PC will shut down sometimes. Going to the event viewer, I find the following:

    For the Critical event (The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.)
    - System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

    EventID 41

    Version 8

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000400000000002

    - TimeCreated

    [ SystemTime] 2020-11-17T23:00:55.6564319Z

    EventRecordID 3888

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer DESKTOP-TBSC6JU

    - Security

    [ UserID] S-1-5-18


    - EventData

    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    Checkpoint 0
    ConnectedStandbyInProgress false
    SystemSleepTransitionsToOn 3
    CsEntryScenarioInstanceId 0
    BugcheckInfoFromEFI false
    CheckpointStatus 0
    CsEntryScenarioInstanceIdV2 0
    LongPowerButtonPressDetected false

    And now the warning that occurred at the same time (The driver \Driver\WudfRd failed to load for the device ROOT\WindowsHelloFaceSoftwareDriver\0000.)
    - System

    - Provider

    [ Name] Microsoft-Windows-Kernel-PnP
    [ Guid] {9c205a39-1250-487d-abd7-e831c6290539}

    EventID 219

    Version 0

    Level 3

    Task 212

    Opcode 0

    Keywords 0x8000000000000000

    - TimeCreated

    [ SystemTime] 2020-11-17T23:00:55.7286785Z

    EventRecordID 3891

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 548

    Channel System

    Computer DESKTOP-TBSC6JU

    - Security

    [ UserID] S-1-5-18


    - EventData

    DriverNameLength 40
    DriverName ROOT\WindowsHelloFaceSoftwareDriver\0000
    Status 3221226341
    FailureNameLength 14
    FailureName \Driver\WudfRd
    Version 0

    :)
     
  2. Ztruker Win User

    Random shut down while gaming

    As the header at the top of the forum says,


    Random shut down while gaming [​IMG]


    I'll ask an Admin to move this to another forum like General Support
     
  3. ilgoldman Win User
    Random shut down and restart??

    Computer: Intel (R) Pentium (R) Dual cpu
    E220@2.406hz
    2.42 GHZ, 2.00 GB of RAM
    Windows xp

    Ever since I replaced the fan (with heat sink) the computer has randomly shut down and then restarted, at first during streaming, and now, will shut down and restart anytime. I tried to replace the graphics card to no avail. *Confused Random shut down while gaming :confused:*Mad Random shut down while gaming :mad:

    One suggestion was to replace the RAM.

    Any suggestions on how to repair my computer?
     
  4. Random shut down while gaming

    i just downloaded a game and it will open and shut automatically

    Hi john,

    For a better clarity on the issue, please answer the below questions;

    • Please specify the game you are having issue with?
    • Are you getting any error messages while opening the game?
    • Also, did you download the game from windows Store?
    For workaround, I would suggest you to follow the below steps and see if the issue can be resolved.

    • Type Troubleshooting in the search next to start on the desktop.
    • Click on View All on left side and select Windows Store Apps.
    • Follow the onscreen instructions.

    Get back to us for further assistance, we will be glad to help you.
     
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