Windows 10: random shutdowns unless power plan set to performance.

There seems to be a fairly common issue with pc laptops experiencing random shutdowns, event 41 (63) unless the high performance power plan is enabled.


After much research and several weeks of troubleshooting hardware and drivers I found this solution.

I have a one year old laptop, off warranty. I tried multiple fresh installs, safe mode, cold boots, device driver remedies from windows, pc manufacturer and motherboard manufacturer. Bios updates, replacing cmos battery, disconnecting battery and holding power button down, registry editing, disabling fast startup etc, etc. Literally 100 plus hours, 25 pages of log notes to troubleshoot and a ridiculous amount of frustration. Ram and system checking and hardware analysis. No logs and no error messages in event viewer because power was lost suddenly.

I physically disassembled the laptop twice to look for hardware issues.


Is there a solution coming via windows update? Is there a better solution?

I'm not interested in posting logs or any more troubleshooting or analysis, I have given more than enough time to solve this problem.

Any relevant insight or news on progress of addressing this issue would be appreciated.


Thank You

:)

 

Power plan?

Upon checking, it seems that there's nothing wrong with your system. It is usual that you have to double-click your mouse before your monitor wakes up.

For the meantime, we suggest changing the power plan by following the steps below:

• Press Windows key + S.
• Type in Power Settings.
• On the pop-up window, choose Additional power settings.
• Select High performance.

After changing the power plan, we suggest that you monitor the changes made and check if that will work for you.

Get back to us if you need further help.

 

Power plans automatically changing

Hi Jonah,

Thank you for contacting Microsoft Community. I understand that you have an issue with power plans.
I will surely help you to fix this issue.

This issue could have occurred due to incorrect Power settings. Try the steps listed here:

Method 1:

Let’s run the power troubleshooter and check if that helps.

a. Press Windows key on the keyboard.

b. In the search box, type Troubleshooting and press
Enter.

c. Click on ‘System and Security’ and click on ‘Power’ click on next to run the troubleshooter.

Method 2:

If the issue persists, I suggest you to
restore the power plans to default and check if it helps.

Step 1: Reset and restore the power plans to default:

• 
  Right-click on
  Start button and click on Command Prompt (Admin).
  
• 
  In the command prompt, type powercfg –restoredefaultschemes
  and hit Enter.
  
• 
  Exit command prompt.
  

Note: This would reset the power plan settings to default. Any customized power plans are would be removed.



Step 2:

Once the power plan is reset to default, you may create a
new power plan and customize the same according to your needs.



Refer to the link:

Power plans: Frequently asked questions

http://windows.microsoft.com/en-us/windows-8/power-plans-faq





Note: Applies to Windows 10.



Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

How do I delete a power plan?

Hi Harold,

For step by step instructions on how to delete a power plan, follow these:

• Click Start menu.
• Type Power Options.
• Click Show additional plans.
• Choose an additional plan then click Change plan settings.
• Select Cancel. (Customized power plan will be move to the additional plans.)
• Click Change plan settings beside your customized power plan.
• You will see the option Delete this plan in the Edit Plan Settings.
• Select OK to confirm the deletion.

Should you need further help, let us know.

Thanks.