Windows 10: Random USB Issues - Device Descriptor Request Failed

Hi All,

Thought i would make this thread as i see others with the same issue. I have just built a new PC and i get the following error randomly.

"The last usb device you connected to this computer malfunctioned, and Windows does not recognize it."

The issue with this is i don't actually connect anything to the PC. the message just appears randomly then fixes it self on reboot only to happen again later.

I have reinstalled USB Drivers and the issue persists.
I only have two devices connected to the PC:
Razer Death Adder Mouse
Logitech K350 Wireless Keyboard.


Event Log Error -
Fault bucket LKD_0x144_USBHUB3_DEVICE_ENUMERATION_FAILURE_UsbHub3!TelemetryData_CreateReport_VEN_0000_DEV_0000_RE V_0000, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 6813caa6-1a28-469f-8b39-08f1d092c8a4

DMP File:
DMP File - USBHUB3-20161220-1525.dmp
Bug Check Code: 0x00000144
Parameter 1: 00000000`00003003
Parameter 2: ffff8281`7cdbd7b8
Parameter 3: 00000000`40010000
Parameter4: 00000000`00000000
Caused By Driver: UsbHub3.sys
Caused By Address: UsbHub3.sys+365a0
File Description: USB3 HUB Driver
Crash Address: UsbHub3.sys+3173a


Check System Specs for PC Components

:)

 

Windows has stopped this device because it has reported problems. (Code 43)

Hi Jamile,

Thanks for your super speedy reply.

Unfortunately I haven't had any success with it. I have copied the troubleshooting report if that helps at all.

Thanks again

Hardware and Devices

L: Publisher details

Issues found

L: Unknown USB Device (Device Descriptor Request Failed) is not working properly

Unknown USB Device (Device Descriptor Request Failed) is not working properly
Windows has detected a problem with Unknown USB Device (Device Descriptor Request Failed).

Detected

View device details

Completed

Potential issues that were checked

L: Windows Update configured to never install drivers

Windows Update configured to never install drivers
Driver updates aren't automatically installed when detected by Windows Update.

Issue not present

L: Hardware changes might not have been detected

Hardware changes might not have been detected

Issue not present

Issues found

L: Detection details

6

Unknown USB Device (Device Descriptor Request Failed) is not working properly

Detected

Windows has detected a problem with Unknown USB Device (Device Descriptor Request Failed).

Device information

Name:
Unknown USB Device (Device Descriptor Request Failed)

ID:
USB\VID_0000&PID_0002\5&1A7F2FFB&0&1

Error code:
43

View device details

Completed

View details about Unknown USB Device (Device Descriptor Request Failed) and check if there is a solution available.

Potential issues that were checked

L: Detection details

Windows Update configured to never install drivers

Issue not present

Driver updates aren't automatically installed when detected by Windows Update.

Hardware changes might not have been detected

Issue not present

 

My Windows isnt detecting any of my USB Hubs

Unknown USB Device (Device Descriptor Request Failed) is not working properly

Detected

Windows has detected a problem with Unknown USB Device (Device Descriptor Request Failed).

Device information

Name:
Unknown USB Device (Device Descriptor Request Failed)

ID:
USB\VID_0000&PID_0002\6&161B9FA8&0&4

Error code:
43

View device details

Completed

View details about Unknown USB Device (Device Descriptor Request Failed) and check if there is a solution available.

Nope didnt fix it anyway seems like i need to do something about it i wonder if there was a missing file from the install ?

 

I wonder if it is related to a bug in the last OS update as I just saw this error also and all of my USB devices are functioning correctly.

 

It could be an internal USB device, like a hub or the USB-to-SATA bridge, or something similar. Have you looked in Device Manager to see if you now have an Unknown Device, or a device under the USB heading with a yellow exclamation point (a warning symbol)? This should start leading you in the right direction. On the other hand, you can run NirSoft's USBDeview (freeware) to see if it finds anything amiss:



Troubled items show up in pink (I have none to show you at the moment, sorry), connected items in light green.
HTH,
--Ed--

 

Thanks Ed. I did both. USBDeView was showing a failed device that is only used for charging, so I plugged it into a free standing USB charging block, rather than the PC. Maybe some dust got into the connector and was causing the problem.

 

Glad you got it sorted. I believe you can go ahead and mark this thread "solved." Glad to have been of assistance. Happy Holidays!
--Ed--

 

I would, but I didn't start this thread.

 

Hi Ed,

This is what i am seeing -
What do you recommend from here.

I also wanted to mention since my original post i do have a Corsair H100i connected to my USB 1112 Port on my motherboard.

 

I'm experiencing similar problems and I think this is what is causing my bluetooth to not function properly

 

You probably need to replace your Qualcomm Atheros driver. Here's one for this device for x64 Win10 that I found at Lenovo: Qualcomm Atheros QCA61x4 Wireless LAN Driver for Windows 10 (64-bit) - ThinkPad E460, E465, E560, E565 - Lenovo Support. Try it, and see if you can get it to work. If it fails to install, see if you can find the files it unpacks and try a manual install instead. If that doesn't work, post back here and we'll figure something else out...
HTH,
--Ed--

 

Hi Ed,

Was this message directed at me ? I have a ASUS Motherboard "Maximus VIII Hero Alpha" not a Lenovo
Also you have mentioned a wireless driver in your link but the actual device when i expand my column out is a Qualcomm Atheros QCA61x4A Bluetooth 4.1.

Just wanted to confirm this with you.

 

Aha! I couldn't read the full descriptor. I'd suggest looking for a driver for that very device (thought you had a combo device, so sorry). Goes off to check... Try this one instead: Download Qualcomm Atheros QCA61x4A Bluetooth 4.1 Driver 10.0.0.199 for Windows 10 64 bit. Again, sorry I misinterpreted your earlier posting.
Note: the posting at SoftPedia actually provides pretty good instructions on how to install the Bluetooth driver, once you unpack the .cab file in which it resides. Good stuff!
HTH,
--Ed--