Windows 10: Random Wi-Fi disconnections

Hey all,

So for the past 2 weeks (at least) I've been having the most annoying internet connection issues. Normally it occurs when I'm downloading something or playing video games, however it has also occurred when browsing or writing essays in Word. The connection disconnects, however the WiFi icon in the bottom right stays normal (aka saying theres a connection) for at least 30s then it has a yellow triangle. When I troubleshoot, the problem is fixed after the Wi-Fi adapter is reset (because the default gateway was not available) and it works again, however this constant random disconnection is getting EXTREMELY frustrating. I am positive it is not an issue with my router or modem as I have been monitoring the situation with my phone while I'm using my PC, and I am the only household member who is suffering from these issues. I have attempted a multitude of solutions and will try to remember all, but any help would be appreciated. I have been on call with microsoft support for at least 20 hours during the last 2 weeks, and the last two days I never got an answer from tech support and the call was cut after listening to the music for an hour. Thanks in advance.


Event Log Descriptions:

-So the problem that occurs is always the one with event id 1014, and it states "Name resolution for the name (insert website name here) timed out after none of the configured DNS servers responded."

- System
- Provider
[ Name] Microsoft-Windows-DNS-Client
[ Guid] {1c95126e-7eea-49a9-a3fe-a378b03ddb4d}
EventID 1014
Version 0
Level 3
Task 1014
Opcode 0
Keywords 0x4000000010000000
- TimeCreated
[ SystemTime] 2019-02-17T19:30:08.081310100Z
EventRecordID 1298
Correlation
- Execution
[ ProcessID] 2548
[ ThreadID] 9444
Channel System
Computer DESKTOP-SRF4FSP
- Security
[ UserID] S-1-5-20
- EventData

QueryName v10.events.data.microsoft.com
AddressLength 128
Address 170000000000000020010578003F000000000000000000300000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000

The diagnostic results:

Details about network adapter diagnosis:



Network adapter Wi-Fi driver information:



Description . . . . . . . . . . : Qualcomm Atheros QCA61x4 Wireless Network Adapter

Manufacturer . . . . . . . . . : Qualcomm Atheros Communications Inc.

Provider . . . . . . . . . . . : Qualcomm Atheros Communications Inc.

Version . . . . . . . . . . . : 12.0.0.278

Inf File Name . . . . . . . . . : C:\Windows\INF\oem23.inf

Inf File Date . . . . . . . . . : Monday, August 29, 2016 8:29:46 PM

Section Name . . . . . . . . . : ATHR_DEV_OS63_988x_LE_NFA344.ndi

Hardware ID . . . . . . . . . . : pci\ven_168c&dev_003e&subsys_304417aa&rev_20

Instance Status Flags . . . . . : 0x180200a

Device Manager Status Code . . : 0

IfType . . . . . . . . . . . . : 71

Physical Media Type . . . . . . : 9



Details about wireless connectivity diagnosis:



Information for connection being diagnosed

Interface GUID: 42a643fe-ae2a-4f0a-ba0b-8546d1a27bff

Interface name: Qualcomm Atheros QCA61x4 Wireless Network Adapter

Interface type: Native Wi-Fi



Connection incident diagnosed

Auto Configuration ID: 1

Connection ID: 2



Connection status summary

Connection started at: 2019-02-16 19:37:40-500

Profile match: Success

Pre-Association: Success

Association: Success

Security and Authentication: Success



List of visible access point(s): 1 item(s) total, 1 item(s) displayed

BSSID BSS Type PHY Signal(dB) Chnl/freq SSID

-------------------------------------------------------------------------

BC-2E-48-97-5A-03 Infra <unknown> -67 5180000 Barrios 5



Connection History



Information for Auto Configuration ID 1



List of visible networks: 5 item(s) total, 5 item(s) displayed

BSS Type PHY Security Signal(RSSI) Compatible SSID

------------------------------------------------------------------------------

Infra <unknown> Yes 68 Yes Barrios 5

Infra <unknown> Yes 44 Yes D88246

Infra <unknown> Yes 86 Yes DIRECT-B4-HP DeskJet 2600 series

Infra <unknown> Yes 84 Yes 2DC0Y3BH

Infra <unknown> Yes 82 Yes Barrios 2.4



List of preferred networks: 2 item(s)

Profile: Barrios 5

SSID: Barrios 5

SSID length: 9

Connection mode: Infra

Security: Yes

Set by group policy: No

Connect even if network is not broadcasting: No

Connectable: Yes

Profile: Barrios 2.4

SSID: Barrios 2.4

SSID length: 11

Connection mode: Infra

Security: Yes

Set by group policy: No

Connect even if network is not broadcasting: No

Connectable: No

Reason: 0x00028003



Information for Connection ID 2

Connection started at: 2019-02-16 19:37:40-500

Auto Configuration ID: 1

Profile: Barrios 5

SSID: Barrios 5

SSID length: 9

Connection mode: Infra

Security: Yes

Pre-Association and Association

Connectivity settings provided by hardware manufacturer (IHV): No

Security settings provided by hardware manufacturer (IHV): No

Profile matches network requirements: Success

Pre-association status: Success

Association status: Success

Last AP: bc-2e-48-97-5a-03

Security and Authentication

Configured security type: WPA2-PSK

Configured encryption type: CCMP(AES)

802.1X protocol: No

Key exchange initiated: Yes

Unicast key received: Yes

Multicast key received: Yes

Number of security packets received: 0

Number of security packets sent: 0

Security attempt status: Success

Connectivity

Packet statistics

Ndis Rx: 3204507

Ndis Tx: 1743234

Unicast decrypt success: 0

Multicast decrypt success: 0

Unicast decrypt failure: 0

Multicast decrypt failure: 0

Rx success: 0

Rx failure: 0

Tx success: 35

Tx failure: 0

Tx retry: 0

Tx multiple retry: 0

Tx max lifetime exceeded: 0

Tx ACK failure: 0

Roaming history: 1 item(s)

Times: 2019-02-17 00:38:06-975

Roamed from BSSID: bc-2e-48-97-5a-03

Reason: 0x00000007



Information for Connection ID 1

Connection started at: 2019-02-16 19:37:24-863

Auto Configuration ID: 1

Profile: Barrios 2.4

SSID: Barrios 2.4

SSID length: 11

Connection mode: Infra

Security: Yes

Pre-Association and Association

Connectivity settings provided by hardware manufacturer (IHV): No

Security settings provided by hardware manufacturer (IHV): No

Profile matches network requirements: Success

Pre-association status: Success

Association status: Fail 0x00038002

Association reason code: 0x00000002


Details about wireless network adapter diagnosis:



For complete information about this session see the wireless connectivity information event.



Helper Class: Native Wi-Fi MSM

Initialize status: Success



Information for connection being diagnosed

Interface GUID: 42a643fe-ae2a-4f0a-ba0b-8546d1a27bff

Interface name: Qualcomm Atheros QCA61x4 Wireless Network Adapter

Interface type: Native Wi-Fi

Profile: Barrios 5

SSID: Barrios 5

SSID length: 9

Connection mode: Infra

Security: Yes

Connect even if network is not broadcasting: No



Result of diagnosis: There may be problem







Details about wireless connectivity diagnosis:



For complete information about this session see the wireless connectivity information event.



Helper Class: Auto Configuration

Initialize status: Success



Information for connection being diagnosed

Interface GUID: 42a643fe-ae2a-4f0a-ba0b-8546d1a27bff

Interface name: Qualcomm Atheros QCA61x4 Wireless Network Adapter

Interface type: Native Wi-Fi



Result of diagnosis: There may be problem


The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered:



Helper Class Name: AddressAcquisition



Root Cause: The default gateway is not available

The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.



Root Cause Guid: {baa4467d-8f57-4739-879b-2cf78298177b}



Repair option: Investigate router or broadband modem issues

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise:

1. Unplug or turn off the device.

2. After all the lights on the device are off, wait at least 10 seconds.

3. Turn the device on or plug it back into the power outlet.

To restart a router or modem that has a built-in battery, press and quickly release the Reset button.



RepairGuid: {9513cc1c-4a26-4cb8-bf89-0a82129bd105}



Seconds required for repair: 63



Security context required for repair: 0



Interface: Wi-Fi ({42a643fe-ae2a-4f0a-ba0b-8546d1a27bff})



Solutions attempted

I have tried so many solutions that I may be forgetting some, so I will try anything again even if I have already done it before, but basically I've done most of the suggestions from tech support including factory resetting the pc and loading windows from a usb driver, reinstalling drivers, flushing ip, etc. I realize this may not be a windows issue but i need help locating the problem please. One thing I was wondering since I'm not tech-saavy is if its possible to install a different driver than the one I have right now. Qualcomm has no official site to download the drivers, and the one on Lenovo is very old as they do not seem to offer my PC (Lenovo Y700 Ideacenter 34ish) anymore, so I was wondering if I could maybe try some other Qualcomm software? I dont even know what to do, and really need some help since support on the phone has cut out twice now, and not been as helpful as I'd hoped. Thanks again.

:)

 

Wi-Fi disconnect

Windows doesn't disconnect a properly working WiFi. Mine NEVER disconnects since the last time I restarted my computer. I suggest to check for near-by WiFi radios to see if your channel is too crowded or if all the channels are crowded, just switch to 5 GHz band like mine

 

Windows 10 stop automatically connecting to random new wi-fi networks


Hi,

I have searched a lot, but all the tutorials I found only explained how to not connect automatically to a known wi-fi network or how to disable wi-fi sense... but this is not what I am looking for...

PROBLEM:

• When my laptop (Windows 10 Pro X64) is not connected to a network and the wireless adapter is on, it will automatically connect to any random new unsecured wi-fi network... The only way I have now to avoid this is to disable my wi-fi adapter.

UNUSEFUL TUTORIALS I FOUND ON THE INTERNET:

• How to manually uncheck the option for a particular wi-fi network not to connect automatically in Network Properties. This is not what I am looking for. This would suggest that everytime I power my computer. I would have to manually go through all the available wi-fi networks and unclick them all...
• How to disable Wi-Fi Sense. This is not useful, because I don't even have a Wi-Fi sense option in my computer where the tutorials say it should be.

EXPECTED BEHAVIOR:

• I am looking for an option to tell my computer to stop connecting randomly to unknown wi-fi networks like an hyperactive, reckless idiot.

PERSONAL COMMENT:

• Honestly, why would any respectable company think that it could be somewhat wise or secure to do this... Anyone's computer could just randomly connect to any hacker's wi-fi network without the user even knowing it...

Any solutions would be greatly appreciated! Thanks!

 

Wi Fi

Hi Chris,

If your connection to a Wi-Fi network is being disconnected automatically, it could mean that the network adapter drivers are outdated, or the Wi-Fi profile doesn't match, etc. For us to assist you properly in your connection issue, kindly respond to the
questions below:

• Does the issue happen when connecting only to the Wi-Fi from your work? Or, does it happen when connecting to a different network?
• What other troubleshooting steps have you done? This is for us to know and to avoid any duplication of efforts on your end.

We look forward to your response.