Windows 10: Random Windows BSOD's

Hello!

For the past few months, this issue has been making my life much harder. Usually, when I have leave my computer idle for ~40m then it will just shut down.

I have gone through every guide and disabled every power setting that could cause this.

Since then, I have analyzed my event log and pin pointed the issue to be: The computer has rebooted from a bugcheck. The bugcheck was: 0x00000133 (0x0000000000000000, 0x0000000000000501, 0x0000000000000500, 0xfffff80214771358). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 8970a2e1-22ec-409f-9b02-30ee7619a54b.

Using BlueScreenViewer has granted this information from my latest bluescreen:

020921-59984-01.dmp 2/9/2021 12:14:37 PM 0x00000133 00000000`00000000 00000000`00000501 00000000`00000500 fffff802`14771358 hal.dll hal.dll+18f8 Hardware Abstraction Layer DLL Microsoft Windows Operating System Microsoft Corporation 10.0.18362.1171 (WinBuild.160101.0800) x64 ntoskrnl.exe+1c3b20 C:\WINDOWS\Minidump\020921-59984-01.dmp 8 15 18362 2,732,996 2/9/2021 12:26:49 PM

My latest dump is here: 020921-59984-01.dmp - Google Drive

Using WhoCrashed I get this:

On Tue 2/9/2021 12:14:37 PM your computer crashed or a problem was reportedcrash dump file: C:\WINDOWS\Minidump\020921-59984-01.dmpThis was probably caused by the following module: intelppm.sys (intelppm+0x138f)Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0xFFFFF80214771358)Error: DPC_WATCHDOG_VIOLATIONfile path: C:\WINDOWS\system32\drivers\intelppm.sysproduct: Microsoft Windows Operating Systemcompany: Microsoft Corporationdescription: Processor Device DriverBug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue).The crash took place in a Microsoft module. The description of the module may give a hint about a non responding device in the system.

Looking at my other frequent bluescreens, I can see the main two iossues are "hal.dll" and "ntoskrnl.exe".

Right now I'm using an Alienware Aura r6.

I'm not overclocking at all.

Using Hard Disk Sentinel I get this for my main ssd drive: https://i.imgur.com/BziAbme.png

I used Windows Memory Diagnostic and it could not find any errors.

My windows version is OS Build 18363.1316.

Attached is the zip after running V2 log collector.

Any help would be greatly appreciated!

:)

 

Random BSOD while browsing internet


BitDefender is nothing special. mwac.sys causes BSODs anywhere.
A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
In that very thread, the suggested action apparently worked.

The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
That is why I posted that my suggestion may work, or may not. Let us see where it goes.

 

Random BSOD while browsing internet

Sorry, Bitdefender is a problem: BSOD BAD_POOL_HEADER - mwac.sys - Malwarebytes Anti-Malware Help - Malwarebytes Forums

 

Random BSODs "Bad_Pool_Caller"


This BSOD happens anywhere, irrespective of BitDefender. It takes place even when the antivirus is MSE in case of Windows 7. The most common cause is an expired trial or a cracked installation. Some examples:

• Norton: Windows 7 Random bsod caused by tcpip.sys - Windows 7 Help Forums
• MBAM only: Epic BSOD error appears just after few seconds from boot Solved - Windows 7 Help Forums
• McAfee: BSOD on Internet Related Programs (tcpip.sys) - Windows 7 Help Forums
• Avast: Bad Pool Header 0x00000019 at random times - Windows 7 Help Forums
• Avira: BSOD randomly Crashes my Laptop and freezes at Memory dump 100 - Windows 7 Help Forums
• Crack: BSOD every 6 minutes, also recent freezes - Windows 7 Help Forums

We are on our way of troubleshooting. If the uninstallation and reinstallation does not work, we will take the next step.

I, in general, know what I am doing and what I am suggesting. If I feel that I am unable to control the issue, I will definitely ask for help.