Windows 10: Randomly freezing, unresponsive. explorer.exe app hang?

If that is the case, then go ahead and do your Repair Install.

 

I was referring to the one I had created when I installed Windows 10

 

As I had said, create a new admin account and logon to it.
If the same problems persist in the new admin account, then it's time to do a Repair Install.
Repair Install Windows 10 with an In-place Upgrade

 

Have you tried the method I posted on post #8 ?

 

I'll give it a shot. Thanks!

 

And yes, I just did. I'll try the in place upgrade

 

I am a bit bewildered.

You said on post #9.........................
I just realized that on a separate profile on this laptop, I don't have this problem.

But now, you said you created a new user account and you continued to have the same problem ?

The 2 statements appear to be contradictory.

Anyway, go ahead and do what you have planned to do.
Good luck.

 

I had 2 users originally. The first one (user created when installed) is the one having the problem. The 2nd one which was created days after the first one, seems to be fine. After your suggestion, I created another, and it also has the same problem.

 

OK.
Is the 2nd one also an admin account ?

 

Good.
Logon to the 2nd admin account > use it to create a 3rd admin account.
Logon to the 3rd admin account and see if you have the same problems.

 

its ok to right click on the task bar then go to task maneger locate windows explorer and at the bottom of the window is end task

 

You have a better way to do the same thing. That's great.
Please tell that to the OP.
Don't tell me.

 

I've done that. It stops for a few minutes then the problem persists. Same thing indicated in event viewer

 

Sorry. You have done what ?
Restarting explorer.exe or creating a 3rd admin account ?

Please use the Reply With Quote button so that I know which reply you are responding to.
Thank you.

 

Sorry I didn't specify. Restarting explorer.exe

I just created a 3rd account via the 2nd account and it seems to be working fine