Windows 10: Ransomware destroyed computer

My computer was infected with ransomware. I rebooted the computer and it now appears that the entire drive and OS are inaccessible. I have another copy of Windows and tried booting with the Windows 10 USB, and it cannot repair or recover the instance I had on the disk. I think my only option is to format the disk and reinstall an OS. I recently upgrade the infect computer to Win10 Pro.


Is there are way to get the Win10 Pro key that I recently purchased?


thank you

:)

 

I have been infected with Ransomware

Oh.

I see that a Community Moderator converted your thread from a Discussion to a Question.

Do you have a question?

It is not quite clear (to me at least) why you've created this thread....

In case that you do indeed have a problem with ransomware:

It would be helpful if you would describe your problem more precisely, see:
Suggestions for asking a question on help forums

Without knowing more details, suggestion to read/do:

Try to identify with what Ransomware you're dealing here:
https://id-ransomware.malwarehunterteam.com/index.php

and read/follow this guide:
How to remove ransomware the right way: A step-by-step guide

Also: See the pinned threads here:
https://www.bleepingcomputer.com/forums/f/239/ransomware-help-tech-support/

Might be the best to get free expert help in above mentioned bleepingcomputer forum....

=======================

Also suggestion to read:

• Ransomware Avoidance
  
• Best Practices for Safe Computing - Prevention of Malware Infection
  

 

Malware and ransomware protection

You might also want to have a look at:

• https://www.microsoft.com/en-us/wdsi/help
• Top 10 Ways PUPs Sneak Onto Your Computer. And How To Avoid Them.
  
• Ransomware FAQ - Windows Defender Security Intelligence
• Ransomware Avoidance
  
• How to remove ransomware the right way: A step-by-step guide
  

 

How do I reset Edge when get ransomware?

What do you mean by "when get ransomware"?

It would be helpful if you would describe your problem more precisely, see:
Suggestions for asking a question on help forums

Without knowing more details, suggestion to read/do:

Try to identify with what Ransomware you're dealing here:
https://id-ransomware.malwarehunterteam.com/index.php

and read/follow this guide:
How to remove ransomware the right way: A step-by-step guide

Also: See the pinned threads here:
https://www.bleepingcomputer.com/forums/f/239/ransomware-help-tech-support/

Might be the best to get free expert help in above mentioned bleepingcomputer forum....

======

For resetting of Edge see:

• Reset Microsoft Edge to Default in Windows 10
• http://www.howtogeek.com/237527/how-to-reset-microsoft-edge-in-windows-10/
• https://support.microsoft.com/en-us/products/microsoft-edge